Privacy Policy

Last updated: June 2026

This Privacy Statement applies to ACIBADEM Health Point | ACIBADEM Hospitals | Acibadem Health Point and to the international patient services we provide. It explains, in plain language, what personal data we collect through this website and our communication channels, why we use it, how long we keep it, who we share it with, and the rights you have. If you have any questions, contact us at info@acibademhealthpoint.com.

Who Is Responsible for Your Data

ACIBADEM Health Point | ACIBADEM Hospitals | Acibadem Health Point acts as the data controller for the personal data processed through this website and our patient-coordination services. The registered operating entity and address are confirmed in the agreements we enter into with you and can be provided on request.

Information We Collect

• Identity and contact details you provide, such as name, country, email address and phone number.
• Health information you choose to share so our medical teams can review your case, including reports, images and medical history.
• Messages, documents and attachments you send through our forms, chat or messaging channels.
• Insurance or payment-related details where relevant to organising your care.
• Technical and usage data collected through cookies, such as IP address, approximate location, device and browser type and the pages you view.

Why We Use Your Data and Our Legal Basis

• To respond to your enquiry and coordinate care: reviewing your request, preparing a medical opinion, treatment plan and cost estimate, and arranging appointments and travel. Basis: your consent and the steps taken at your request.
• To process health data: handled only with your explicit consent or where permitted for the provision of healthcare.
• To improve our website and services: measuring how the site is used. Basis: your consent for analytics cookies.
• To meet legal obligations: where the law requires us to keep or disclose certain information.

Cookies

Our website uses cookies. Non-essential cookies, such as analytics, run only after you agree through our cookie banner. For details, see our Cookie Policy. You can change your choice at any time from the cookie settings.

How We Share Your Information

We share information only as needed to provide the services you request: with the treating hospitals, physicians and clinical staff involved in your care, and with trusted service providers who help us operate this website and coordinate patient services, on a need-to-know basis and under confidentiality obligations. We may disclose information where required by law, a court order or a competent authority. We do not sell your personal data.

International Transfers

Because we support patients from many countries and treatment takes place in Turkiye, your data may be transferred to and processed in Turkiye and other countries. Where we transfer data, we apply appropriate safeguards and rely on your explicit consent for the provision of cross-border care.

How Long We Keep Your Data

We keep your personal data only for as long as necessary for the purposes described here, or for as long as required by applicable law and medical record-keeping rules, after which it is deleted or anonymised.

Your Rights

Subject to applicable law, you may access your data, have it corrected or completed, request its deletion or restriction, object to certain processing, receive your data in a portable format, and withdraw consent at any time without affecting processing already carried out. You may also lodge a complaint with the competent data protection authority. To exercise these rights, contact us at info@acibademhealthpoint.com and identify yourself clearly so we can respond to the correct person.

Security

We use appropriate technical and organisational measures to protect your information against unauthorised access, loss, misuse or disclosure, and we require the providers who process data on our behalf to do the same.

Third-Party Websites

This statement does not apply to websites operated by third parties that may be linked from our site. We recommend reading their privacy statements before using them.

Children

Where we support care for a minor, the relevant data is provided and managed by a parent or legal guardian.

Changes to This Statement

We may update this Privacy Statement from time to time. The current version is always shown on this page, with the date of the latest update above.

Contact

For any privacy question, or to exercise your rights, contact us at info@acibademhealthpoint.com.