Almaty, Kazakhstan

The Acıbadem Health Point office in Almaty, Kazakhstan is the representative office of Acıbadem, the healthcare group in Türkiye whose international patient service is Acıbadem Health Point. It serves people living in Kazakhstan who are considering treatment in Türkiye, together with the family members who help them plan. First consultations and second opinions are free and carry no obligation.

The Almaty office is the local point of contact before, during and after a hospital stay in Türkiye. It answers questions about the group’s hospitals, collects medical records so that a physician in Türkiye can review them, passes on the treatment plan and cost estimate prepared by that physician, and helps organise the journey. Acıbadem operates JCI-accredited hospitals, more than 45 hospitals and clinics, and receives patients from more than 90 countries, with 24/7 multilingual coordination.

Treatment decisions are made with the treating physician after the medical records have been reviewed; nothing on this page is medical advice. If symptoms are urgent or worsening, contact local emergency services in Kazakhstan first, because the office is not an emergency service.

What the Almaty office helps with

• Medical records and second opinions: the office collects reports, imaging and test results and sends them to the relevant physician in Türkiye for a free second opinion.
• Treatment plan and cost estimate: after the treating physician reviews the records, the office shares the written treatment plan and the cost estimate prepared for that plan.
• Appointment scheduling: the office arranges the appointment date at the chosen hospital and confirms it before travel is booked.
• Travel and accommodation guidance: the office explains the practical steps of the trip and passes on accommodation guidance from the hospital’s international patient team.
• Airport transfer and interpreter coordination: the hospital’s international patient team in Türkiye coordinates airport transfer and interpreter support during hospital visits.
• Visa and travel requirements: requirements change, so the office confirms the current visa and travel requirements before departure.
• Follow-up after returning home: follow-up is arranged through the office together with the treating physician.

How do patients from Kazakhstan plan treatment in Türkiye?

1. First contact. A patient or a family member writes or calls the Almaty office and describes the medical situation and the questions they have.
2. Records. The office lists the documents needed, collects the reports, imaging and test results, and prepares the file for review.
3. Medical opinion. The treating physician in Türkiye reviews the file and prepares a treatment plan; this second opinion is free and carries no obligation.
4. Plan, estimate and appointment. The office shares the treatment plan and the cost estimate, answers follow-up questions and schedules the appointment once the patient decides to proceed.
5. Travel. The office confirms current visa and travel requirements and passes on accommodation guidance, while the hospital’s international patient team coordinates airport transfer and interpreter support.
6. Follow-up. After the return to Kazakhstan, the office keeps the contact between the patient and the treating physician for follow-up questions and reports.

Hospitals and specialties patients from Kazakhstan ask about

Patients contacting the office are usually directed to a hospital according to the treatment plan written by the physician who reviewed their records. The hospitals asked about most often include Acibadem Altunizade Hospital in İstanbul, Acibadem Atakent Hospital in İstanbul and Acibadem Maslak Hospital in İstanbul, which are JCI-accredited, as well as Acibadem Ankara Hospital in Ankara and Acibadem Adana Orthopedia Hospital in Adana.

The consultation form covers the following fields, and the office can arrange a review in any of them:

• Oncology
• Cardiology
• Organ Transplantation
• Robotic Surgery
• Orthopaedics
• Neurosurgery
• Plastic Surgery
• Check-Up

Whether a particular treatment is suitable is decided by the treating physician after the records have been reviewed, and the hospital is chosen together with the patient once the plan is clear.

Travel, language and practical support

Once an appointment date is set, the hospital’s international patient team in Türkiye coordinates airport transfer, interpreter support during hospital visits and accommodation guidance. Acıbadem provides 24/7 multilingual coordination, and the Almaty office stays in contact with that team throughout the stay.

Visa and travel requirements change, so the office confirms the current requirements before departure rather than relying on earlier information. Questions about documents, appointment dates and the sequence of hospital visits can be sent to the office at any stage of the planning.

Contact the Almaty office

Address: Kabanbai Batyr St. 96, Almaty, Kazakhstan.

Phone: +7 778 638 22 00 / +7 727 272 31 16 / +7 727 261 52 47

E-mail: kazakhistan@acibadem.com.tr

Medical records can be sent to the e-mail address above, and the office will confirm what else is needed for the physician’s review.

Frequently asked questions