Astana, Kazakhstan

The Acıbadem Health Point office in Astana, Kazakhstan is the representative office of Acıbadem, the healthcare group in Türkiye, for people who want to ask about treatment in Türkiye before they travel anywhere. The office serves patients and families living in Kazakhstan: it answers questions, collects medical records so that a physician can give an opinion, passes on the treatment plan and cost estimate, and organises the journey to a hospital once a plan exists. First consultations and second opinions are free and carry no obligation.

Acıbadem Health Point is the international patient service of the Acıbadem healthcare group, which operates 45+ hospitals and clinics and receives patients from 90+ countries. The Astana office is the local point of contact for that service. Enquiries are handled in Kazakhstan, while medical review, appointment scheduling and hospital arrangements are made with the teams in Türkiye, supported by 24/7 multilingual coordination.

The office does not give medical advice and does not decide what should be done. Any treatment decision is made with the treating physician after your records have been reviewed. For urgent or rapidly worsening symptoms, contact local emergency services in Kazakhstan first.

What the Astana office helps with

• Medical records and second opinion: the office collects your reports, laboratory results and imaging, checks that the file is complete and sends it for review by a physician in Türkiye. Second opinions are free and carry no obligation.
• Treatment plan and cost estimate: after the treating physician has reviewed the records, the office passes on the proposed treatment plan and the cost estimate prepared for it, in writing.
• Appointment scheduling: once you decide to proceed, the office arranges appointment dates with the hospital and coordinates them with your travel plans.
• Travel and accommodation guidance: the office explains what to prepare for the trip and passes on accommodation guidance from the hospital’s international patient team.
• Airport transfer and interpreter support: these are coordinated through the hospital’s international patient team for the days you are in Türkiye.
• Visa and travel requirements: requirements change, so the office confirms the current requirements that apply to your trip before departure.
• Follow-up after you return: follow-up is arranged through the Astana office together with the treating physician.

How do patients from Kazakhstan plan treatment in Türkiye?

1. First contact. You write or call the Astana office with your question, describing the condition and what has been done so far. This first consultation is free.
2. Sending records. The office tells you which documents are needed and collects physician reports, discharge summaries, test results and imaging files from you.
3. Physician review. The file is forwarded to the relevant department in Türkiye. The treating physician reviews it and prepares a written opinion together with a proposed treatment plan.
4. Plan and estimate. The office returns the plan and the cost estimate to you and answers questions about what the stay would involve. There is no obligation to continue.
5. Appointments and travel. If you decide to go ahead, the office schedules the appointments, confirms current visa and travel requirements, and passes on accommodation guidance. Airport transfer and interpreter support during hospital visits are coordinated by the hospital’s international patient team.
6. Treatment and follow-up. After the hospital stay, follow-up is arranged through the office and the treating physician once you are back in Kazakhstan.

Hospitals and specialties patients from Kazakhstan ask about

The hospital is chosen with the physician, according to the department involved and what the records show. Enquiries received in Astana most often concern the following hospitals of the group:

• Acibadem Altunizade Hospital, İstanbul — JCI-accredited.
• Acibadem Atakent Hospital, İstanbul — JCI-accredited.
• Acibadem Maslak Hospital, İstanbul — JCI-accredited.
• Acibadem Ankara Hospital, Ankara.
• Acibadem Bursa Hospital, Bursa.

The consultation form covers these fields: Oncology, Cardiology, Organ Transplantation, Robotic Surgery, Orthopaedics, Neurosurgery, Plastic Surgery and Check-Up. If your question does not fit one of them, the office can still forward your records so that the appropriate department reviews the file.

Descriptions of what is available are not a statement about what any individual treatment will achieve. What is suitable in your case, and whether travelling is sensible at all, is discussed with the treating physician after the review.

Travel, language and practical support

Travel is organised only after there is a plan and a date. The Astana office confirms the current visa and travel requirements before departure, since these can change, and tells you which documents to prepare, including any confirmation issued by the hospital.

On arrival, the hospital’s international patient team coordinates airport transfer, interpreter support during hospital visits and accommodation guidance. Acıbadem Health Point provides 24/7 multilingual coordination for international patients, and the Astana office remains reachable during the stay for questions about appointments, documents or arrangements.

After you return home, the office and the treating physician arrange the follow-up. New reports or test results can be sent to the office at any time, and they are forwarded to the physician for review.

Contact the Astana office

Address: Kabanbay Batyr 64, Astana, Kazakhstan.

Phone: +7 701 826 4375 / +7 7172 57 6324

E-mail: kazakhistan@acibadem.com.tr

You can contact the office with a short description of the condition and the documents you already have. There is no charge for the first consultation and no obligation to continue after receiving the opinion and the estimate.

Frequently asked questions