London, United Kingdom
London, United Kingdom
The Acıbadem London office is the representative office of Acıbadem Health Point, the international patient service of the Acıbadem healthcare group in Türkiye. It is based at 68 Great Portland St in London, United Kingdom, and it serves people living in the United Kingdom who are considering treatment in Türkiye and would like to ask questions locally first. First consultations and second opinions arranged through the office are free and carry no obligation.
The office is a point of contact rather than a clinic. It answers questions, collects medical records so that a physician in Türkiye can review them, passes on the treatment plan and cost estimate that comes back, and helps organise the journey once a patient decides to go ahead. Any treatment decision is made together with the treating physician after the records have been reviewed.
If you have urgent or rapidly worsening symptoms, contact your local emergency services rather than the office.
What the London office helps with
- First questions. Explaining how the international patient process works, which specialties and hospitals exist within Acıbadem, and what information a physician will need.
- Medical records and second opinion. Collecting reports, imaging and test results and forwarding them to Türkiye for a free doctor’s opinion with no obligation.
- Treatment plan and cost estimate. Sharing the plan and the written cost estimate prepared by the treating physician after the records are reviewed.
- Appointments. Scheduling consultation and admission dates with the chosen hospital and confirming them with the patient.
- Travel and accommodation guidance. Helping with the practical planning of the trip and passing on accommodation guidance from the hospital’s international patient team.
- Transfer and interpreter support. Coordinating airport transfer and interpreter support during hospital visits through the hospital’s international patient team.
- Follow-up. Arranging follow-up contact after the return home, together with the treating physician.
How do patients from the United Kingdom plan treatment in Türkiye?
- Get in touch with the London office. Write or call with a short description of the medical situation and the question you would like a physician to answer. This first contact is free.
- Send the medical records. Share existing reports, imaging, pathology results and letters from your doctors. The office explains what is missing and how to send it.
- Receive the doctor’s opinion. A physician in Türkiye reviews the file and prepares a treatment plan together with a cost estimate, which the office passes on to you. Second opinions are free and carry no obligation.
- Decide and book the appointment. If you choose to continue, the office schedules the appointment or admission date at the hospital you and the physician have agreed on.
- Prepare the journey. The office confirms current visa and travel requirements before departure, and the hospital’s international patient team coordinates airport transfer, interpreter support during hospital visits and accommodation guidance.
- Follow up after returning home. Follow-up questions and further check-ups after your return to the United Kingdom are arranged through the office and the treating physician.
Hospitals and specialties patients from the United Kingdom ask about
The Acıbadem group operates more than 45 hospitals and clinics and receives patients from over 90 countries. Several of its hospitals are JCI-accredited, and the office can explain which locations offer the department a patient is asking about.
- Acibadem Altunizade Hospital, İstanbul — JCI-accredited.
- Acibadem Atakent Hospital, İstanbul — JCI-accredited.
- Acibadem Maslak Hospital, İstanbul — JCI-accredited.
- Acibadem Ankara Hospital, Ankara.
- Acibadem Bursa Hospital, Bursa.
The specialties covered by the consultation form are Oncology, Cardiology, Organ Transplantation, Robotic Surgery, Orthopaedics, Neurosurgery, Plastic Surgery and Check-Up. Enquiries from the United Kingdom are matched to the department and hospital that fit the medical file, and the reviewing physician confirms what is appropriate in each case.
Travel, language and practical support
Visa rules and travel requirements change, so the office confirms the current requirements with each patient before departure rather than relying on general information.
Once a date is set, the hospital’s international patient team coordinates airport transfer, interpreter support during hospital visits and accommodation guidance. The London office stays in contact with that team, and Acıbadem Health Point provides 24/7 multilingual coordination, so questions can be raised before, during and after the stay.
Patients travelling with a companion can mention this at the appointment stage so that transfer and accommodation guidance takes it into account.
Contact the London office
Address: 68 Great Portland St, London W1W 7NG, United Kingdom.
Phone: +44 7387 680090 / +44 2073 236665
E-mail: london@acibadem.com
Enquiries can be made by phone or e-mail, in your own time, with no obligation to continue.
Frequently asked questions
01How do I contact the Acıbadem office in London?
The office is at 68 Great Portland St, London W1W 7NG, United Kingdom. You can call +44 7387 680090 or +44 2073 236665, or write to london@acibadem.com. It helps to include a short summary of the medical situation and the question you would like a physician in Türkiye to answer.
02Is the first consultation with Acıbadem London free?
Yes. First consultations and second opinions arranged through the office are free and carry no obligation. You can send your records, receive the physician’s opinion together with a treatment plan and a cost estimate, and then decide at your own pace whether you wish to continue.
03What medical records should I send?
Send the documents you already have: recent reports and letters from your doctors, imaging such as scans, laboratory and pathology results, and a list of current medication. The office reviews what has been sent, explains if anything is missing and forwards the complete file to the physician in Türkiye.
04How much will treatment cost?
A cost estimate is prepared by the treating physician in Türkiye after your medical records have been reviewed, and the office passes it on to you in writing. Because the estimate depends on the diagnosis and the planned treatment, no figure can be given before the file has been assessed.
05How do patients from the UK get treatment in Turkey with Acıbadem?
Patients contact the London office, send their medical records, and receive a free doctor’s opinion with a treatment plan and cost estimate. If they choose to proceed, the office schedules the hospital appointment, confirms current visa and travel requirements before departure, and coordinates transfer and interpreter support with the hospital team.
06What happens after I return to the United Kingdom?
Follow-up after returning home is arranged through the office and the treating physician. You can send questions or new test results to the office, which forwards them to the physician who treated you, and further appointments can be organised in the same way as the first visit.