Lviv, Ukraine

The Acıbadem Health Point office in Lviv, Ukraine is the representative office in Ukraine for people who are considering treatment in Türkiye with Acıbadem. The Lviv office answers questions, collects medical records so that a physician in Türkiye can review them, passes on the treatment plan and cost estimate, and organises the trip to an Acıbadem hospital. First consultations and second opinions are free and carry no obligation.

Acıbadem Health Point is the international patient service of the Acıbadem healthcare group in Türkiye. The group operates 45+ hospitals and clinics, including JCI-accredited hospitals, and receives patients from 90+ countries with 24/7 multilingual coordination. The Lviv office is the local starting point for that service, so a first enquiry can be made close to home, before any travel is planned.

What the Lviv office helps with

The office works with you step by step, at your own pace, and stays in contact from the first question until after you return home.

• Medical records and a second opinion. The office explains which documents are needed, collects them and sends them to the relevant physician in Türkiye for review. A second opinion is free and carries no obligation.
• Treatment plan and cost estimate. After the treating physician has reviewed the records, the office shares the proposed treatment plan and the cost estimate prepared for it.
• Appointment scheduling. When you decide to go ahead, the office arranges the hospital appointment and the dates with the hospital in Türkiye.
• Travel and accommodation guidance. The office helps you plan the journey and passes on accommodation guidance provided by the hospital’s international patient team.
• Airport transfer and interpreter coordination. Airport transfer and interpreter support during hospital visits are coordinated through the hospital’s international patient team.
• Visa and travel requirements. Requirements change, so the office confirms the current ones with you before departure.
• Follow-up after you return. Follow-up is arranged through the office together with the treating physician.

How do patients from Ukraine plan treatment in Türkiye?

1. First contact. You write or call the Lviv office and describe your situation and the diagnosis you already have. This first conversation is free.
2. Sending the records. The office tells you which reports, images and test results are needed and helps you gather them.
3. Physician review. The records are sent to the relevant physician at an Acıbadem hospital in Türkiye, who reviews them and prepares a treatment plan.
4. Plan and cost estimate. The office shares the treatment plan and the cost estimate with you, and answers questions about what each step involves.
5. Appointment and travel. If you decide to continue, the office books the appointment, confirms the current visa and travel requirements, and arranges the practical details with the hospital’s international patient team.
6. Treatment and follow-up. You are met at the airport and supported by an interpreter during hospital visits; after you return to Ukraine, follow-up is arranged through the office and the treating physician.

Every treatment decision is made with the treating physician after your records have been reviewed; nothing is decided from a distance or from a description alone. If you have urgent or worsening symptoms, contact your local emergency services first.

Hospitals and specialties patients from Ukraine ask about

Enquiries from Ukraine most often concern the group’s hospitals in İstanbul, although the office can direct records to other Acıbadem hospitals as well.

• Acibadem Altunizade Hospital, İstanbul — JCI-accredited.
• Acibadem Atakent Hospital, İstanbul — JCI-accredited.
• Acibadem Maslak Hospital, İstanbul — JCI-accredited.
• Acibadem Ankara Hospital, Ankara.
• Acibadem Bursa Hospital, Bursa.

The specialties covered by the consultation form are Oncology, Cardiology, Organ Transplantation, Robotic Surgery, Orthopaedics, Neurosurgery, Plastic Surgery and Check-Up. If your question falls into one of these areas, the office can pass your records to a physician working in that field. Which hospital and which department are suitable in your case is determined by the physician who reviews the records.

Travel, language and practical support

Travel is organised around the hospital appointment rather than the other way round. Once the dates are fixed, the office helps you plan the journey and shares the accommodation guidance provided by the hospital’s international patient team.

Airport transfer and interpreter support during hospital visits are coordinated by that team, and the group’s international patient service works with 24/7 multilingual coordination. The Lviv office remains your contact throughout and stays in touch with the team in Türkiye on your behalf.

Visa and travel requirements change over time, so the office confirms the current requirements with you before you leave Ukraine, rather than relying on information from an earlier trip.

Contact the Lviv office

You can reach the office by telephone or e-mail, or visit in person.

• Address: Dzhokhara Dudaieva 9, Lviv, Ukraine.
• Phone: +380 322 61 09 09 / +380 67 622 22 75
• E-mail: ukraine@acibadem.com.tr

A first enquiry costs nothing and does not commit you to anything. If you are only gathering information for a family member, the office can explain the process to you in the same way.

Frequently asked questions