Kyiv, Ukraine

The Acıbadem Kyiv office is the representative office in Ukraine of Acıbadem Health Point, the international patient service of the Acıbadem healthcare group in Türkiye. It is the first point of contact for people living in Kyiv and elsewhere in Ukraine who are considering treatment in Türkiye at an Acıbadem hospital, and for family members enquiring on someone else’s behalf. The office answers questions, collects medical records so that a physician in Türkiye can review them, passes on the treatment plan and cost estimate, and helps organise the journey. First consultations and second opinions are free and carry no obligation.

Many enquiries begin with a simple search for treatment in Turkey from Ukraine. The Kyiv office turns that first question into a clear, written picture: what a physician suggests, what it involves and what it would cost, so that a decision can be made calmly at home.

What the Kyiv office helps with

• Collecting medical records — reports, imaging, laboratory results and discharge summaries are gathered and sent to the relevant department in Türkiye for a free second opinion.
• Treatment plan and cost estimate — after the treating physician in Türkiye reviews the records, the office passes on the proposed plan and the accompanying cost estimate.
• Answering questions before any commitment — the office explains what the plan involves and what the next step would be, with no obligation to proceed.
• Appointment scheduling — once a patient decides to continue, the office arranges dates with the hospital and the department concerned.
• Travel and accommodation guidance — the office and the hospital’s international patient team advise on accommodation near the hospital and on the practical side of the trip.
• Airport transfer and interpreter support — coordinated through the hospital’s international patient team for arrival and for hospital visits.
• Follow-up after returning home — arranged through the Kyiv office together with the treating physician.

How do patients from Ukraine plan treatment in Türkiye?

1. Get in touch with the office. Write or call the Kyiv office and describe the medical situation and the question you would like answered.
2. Send the medical records. The office explains which reports and images are needed and collects them for review.
3. Receive the physician’s opinion. A physician in the relevant department in Türkiye reviews the file and prepares a treatment plan; the office shares it with you together with a cost estimate.
4. Decide without pressure. Ask follow-up questions, discuss the plan with your own doctor, and take the time you need. Treatment decisions are made with the treating physician after the records have been reviewed and, where necessary, after examination in Türkiye.
5. Arrange the trip. The office schedules the appointment, confirms current visa and travel requirements before departure, and passes your arrival details to the hospital’s international patient team for transfer, interpreter support and accommodation guidance.
6. Continue the follow-up at home. After the return to Ukraine, the office keeps the contact open between you and the treating physician for control appointments and questions.

Hospitals and specialties patients from Ukraine ask about

The Acıbadem group operates more than 45 hospitals and clinics and treats patients from over 90 countries. Depending on the physician’s opinion and the treatment required, patients from Ukraine may be referred to one of the following hospitals, among others.

• Acibadem Altunizade Hospital, İstanbul — JCI-accredited.
• Acibadem Maslak Hospital, İstanbul — JCI-accredited.
• Acibadem Atakent Hospital, İstanbul — JCI-accredited.
• Acibadem Ankara Hospital, Ankara.
• Acibadem Adana Orthopedia Hospital, Adana.

The consultation form covers these fields: Oncology, Cardiology, Organ Transplantation, Robotic Surgery, Orthopaedics, Neurosurgery, Plastic Surgery and Check-Up. If your question falls outside this list, the office can still forward the records and ask which department should review them. The hospital and the department are proposed by the physician after the file has been read, not chosen in advance by the office.

Travel, language and practical support

Visa and travel requirements change, so the Kyiv office confirms the current requirements before departure rather than relying on general information. Ask about this early, as it may affect the appointment date.

On arrival, the hospital’s international patient team coordinates the airport transfer, interpreter support during hospital visits and guidance on accommodation. Acıbadem Health Point provides 24/7 multilingual coordination, and the Kyiv office works together with that team in Türkiye throughout the stay, so questions can be raised at any stage of the visit.

If you or a relative has urgent or worsening symptoms, contact your local emergency services first; international planning is not a substitute for emergency care.

Contact the Kyiv office

Address: Bulvarno-Kudryavska 14, office 1, Kyiv, Ukraine.

Phone: +380 93 955 48 40

E-mail: ukraine@acibadem.com.tr

You are welcome to write with a short description of the medical situation and any recent reports attached. There is no charge for the first consultation or the second opinion, and no obligation to continue afterwards.

Frequently asked questions