Kampala, Uganda

The Acıbadem Health Point office in Kampala, Uganda is the representative office of the Acıbadem healthcare group in the country, and it serves people in Uganda who are considering treatment in Türkiye. The office answers questions, collects medical records so that a physician in Türkiye can give an opinion, passes on the treatment plan and cost estimate prepared by that physician, and organises the journey to an Acıbadem hospital. First consultations and second opinions are free and carry no obligation.

Any decision about treatment is made by the patient together with the treating physician, after the medical records have been reviewed. If symptoms are urgent, contact local emergency services in Uganda first.

What the Kampala office helps with

The Kampala office is the first point of contact for patients and families who want to understand their options before travelling. Its work is practical and step by step.

• Collecting medical records — reports, imaging, laboratory results and discharge summaries are gathered and sent to the relevant department in Türkiye.
• Free second opinion — a physician in Türkiye reviews the file, and the opinion is shared with the patient at no cost and with no obligation.
• Treatment plan and cost estimate — after the review, the office passes on the plan proposed by the treating physician together with the estimate prepared for it.
• Appointment scheduling — the office arranges the hospital appointment and the timing of the visit with the department concerned.
• Travel and accommodation guidance — the office explains what to prepare and confirms current visa and travel requirements before departure.
• Airport transfer and interpreter support — these are coordinated through the hospital’s international patient team in Türkiye.
• Follow-up after returning home — questions after the return to Uganda are arranged through the office and the treating physician.

How do patients from Uganda plan treatment in Türkiye?

The sequence below is the usual route from a first message to follow-up at home.

1. Get in touch. Call, e-mail or visit the office in Kampala and describe the medical situation and what you would like to understand.
2. Share your records. Send the reports, scans and test results you already have. The office explains what is missing and helps assemble the file.
3. Receive the physician’s opinion. The file is reviewed in Türkiye, and the physician’s opinion, proposed plan and cost estimate are shared with you. This step is free.
4. Decide and book. If you choose to go ahead, the office schedules the appointment at the hospital and confirms dates with the department.
5. Prepare the journey. The office confirms current visa and travel requirements, gives accommodation guidance, and arranges airport transfer and interpreter support with the hospital’s international patient team.
6. Follow up from Uganda. After you return home, further questions and reviews are arranged through the office and the treating physician.

Hospitals and specialties patients from Uganda ask about

Acıbadem operates more than 45 hospitals and clinics and receives patients from more than 90 countries. Enquiries made through the Kampala office are most often directed to the group’s hospitals in İstanbul, and the department chosen depends on what the reviewing physician considers appropriate.

• Acibadem Altunizade Hospital, İstanbul — JCI-accredited.
• Acibadem Atakent Hospital, İstanbul — JCI-accredited.
• Acibadem Maslak Hospital, İstanbul — JCI-accredited.
• Acibadem Ankara Hospital, Ankara.
• Acibadem Adana Orthopedia Hospital, Adana.

The consultation form used by the office covers these fields: Oncology, Cardiology, Organ Transplantation, Robotic Surgery, Orthopaedics, Neurosurgery, Plastic Surgery and Check-Up. Naming a field on the form simply directs the file to the right department; whether a particular procedure is suitable is a question for the treating physician after the records have been read.

Travel, language and practical support

Once a date is set, the hospital’s international patient team in Türkiye coordinates airport transfer, interpreter support during hospital visits and accommodation guidance. Coordination for international patients is available 24/7 and multilingual, and the Kampala office stays in contact with that team throughout the visit.

Visa and travel requirements change, so the office confirms the current requirements before departure rather than relying on earlier information. Patients are asked to raise travel questions early, so that documents and appointment dates can be aligned without pressure.

Costs are set out in the estimate that follows the physician’s review, so that patients and families in Uganda can consider the plan before committing to anything.

Contact the Kampala office

Enquiries can be made by telephone, by e-mail or in person at the address below.

• Address: Acacia Mall, Floor LG2, Cooper Road Plot 8A-12A, Kampala, Uganda.
• Phone: +256 704 766 299
• E-mail: uganda@acibadem.com

Frequently asked questions