International Office

Madrid, Spain

The Acıbadem Madrid office is the representative office of Acıbadem Health Point in Spain, the international patient service of the Acıbadem healthcare group in Türkiye. It is the first point of contact for people living in Madrid and elsewhere in Spain who are considering treatment in Türkiye with Acıbadem and want to understand their options before making any decision. The office answers questions, collects medical records for a doctor’s opinion, passes on the treatment plan and cost estimate prepared in Türkiye, and organises the practical side of the journey. First consultations and second opinions are free and carry no obligation.

The Acıbadem group operates 45+ hospitals and clinics and receives patients from 90+ countries, with 24/7 multilingual coordination. Any decision about a procedure or a course of care is made together with the treating physician in Türkiye, after your medical records have been reviewed. If you have urgent or worsening symptoms, contact your local emergency services in Spain first.

What the Madrid office helps with

Collecting your medical records — reports, images and test results you already have are gathered so that a physician in Türkiye can review them for a free second opinion.
Treatment plan and cost estimate — once the physician has reviewed the records, the office passes on the proposed plan and the written cost estimate prepared by the hospital.
Appointment scheduling — dates for consultations, examinations and admission are arranged with the relevant hospital in Türkiye.
Travel and accommodation guidance — the office explains what to expect on arrival and helps you plan travel dates around the hospital’s schedule.
Airport transfer and interpreter coordination — arranged through the hospital’s international patient team, together with accommodation guidance.
Visa and travel requirements — the office confirms the current requirements with you before departure, as these change over time.
Follow-up after you return to Spain — arranged through the office and the treating physician.

How do patients from Spain plan treatment in Türkiye?

First contact. You write or call the Madrid office and describe your situation in your own words. There is no charge for this first conversation and no obligation to continue.
Sending records. The office lists what is needed and collects the reports, imaging and test results you already hold.
Medical review. A physician at the relevant Acıbadem hospital in Türkiye reviews the records and prepares an opinion, a proposed plan and a cost estimate.
Decision and dates. You discuss the plan with the office, ask any remaining questions, and appointments are scheduled once you decide to go ahead.
Travel and stay. The office confirms current visa and travel requirements, and the hospital’s international patient team coordinates airport transfer, interpreter support during hospital visits and accommodation guidance.
Return and follow-up. After you come back to Spain, follow-up is arranged through the office and the treating physician.

Hospitals and specialties patients from Spain ask about

The Acıbadem group operates JCI-accredited hospitals. Patients contacting the Madrid office are most often directed to one of the following, depending on the physician’s review of their records:

Acibadem Altunizade Hospital, İstanbul — JCI-accredited.
Acibadem Atakent Hospital, İstanbul — JCI-accredited.
Acibadem Maslak Hospital, İstanbul — JCI-accredited.
Acibadem Ankara Hospital, Ankara.
Acibadem Bursa Hospital, Bursa.

The specialties covered by the consultation form are Oncology, Cardiology, Organ Transplantation, Robotic Surgery, Orthopaedics, Neurosurgery, Plastic Surgery and Check-Up. The office can explain what is available within these areas and which hospital handles a given request, but it does not assess your condition itself and does not give medical advice. That assessment belongs to the treating physician, after the records have been read.

Travel, language and practical support

Travel from Spain is planned around the appointment dates rather than the other way round, so the office confirms the hospital schedule first. Visa and travel requirements change, so the office checks the current requirements with you before departure instead of relying on earlier information.

On the ground in Türkiye, the hospital’s international patient team coordinates airport transfer, interpreter support during hospital visits and accommodation guidance. The Madrid office stays in contact with that team, and coordination within the group is available 24/7 and multilingual, so questions that arise during the stay can be raised at any hour.

If a companion is travelling with you, mention this at the first contact so that accommodation guidance and scheduling take both of you into account.

Contact the Madrid office

Address: Calle Raimundo Fernández Villaverde 29, 28003 Madrid, Spain.

Phone: +34 673 04 23 43

E-mail: tanya.nevenova@acibadem.com

Enquiries by phone or e-mail are welcome, and you may write in as much or as little detail as you wish at the start.

Frequently asked questions

01Where is the Acıbadem office in Madrid?

The office is at Calle Raimundo Fernández Villaverde 29, 28003 Madrid, Spain. It is the representative office of Acıbadem Health Point in Spain and the first point of contact for people who are considering care at an Acıbadem hospital in Türkiye. You can also reach it by phone on +34 673 04 23 43 or by e-mail.

02Is the first consultation with the Madrid office free?

Yes. First consultations and second opinions are free and carry no obligation. You can describe your situation, ask what the process involves and receive a physician’s opinion once your records have been reviewed, without committing to travel. If you decide not to continue at any point, no further steps are taken.

03How much does treatment in Türkiye cost through Acıbadem?

The office cannot quote a figure in advance, because the estimate depends on what the physician proposes. After your medical records are collected and reviewed by the treating physician in Türkiye, the hospital prepares a treatment plan together with a written cost estimate, which the Madrid office passes on to you for consideration.

04Which documents should I send to get a second opinion?

Send the medical records you already have, such as reports, imaging and test results relating to your condition. The office will tell you if anything else is needed before the file goes to Türkiye. The physician reviews these records and forms an opinion on that basis, so complete and legible documents help the review.

05Do I need a visa to travel from Spain to Türkiye for treatment?

Visa and travel requirements change over time, so the office confirms the current requirements with you before departure rather than giving fixed rules in advance. Once your appointment dates are set, raise your travel plans with the office so that the necessary confirmations are made in good time.

06What happens after I return to Spain?

Follow-up after returning home is arranged through the Madrid office and the treating physician in Türkiye. The office remains your point of contact for passing on questions, reports or further requests, and coordination within the group is available 24/7 and multilingual, so contact can continue after you have left the hospital.