International Office

Ljubljana, Slovenia

The Acıbadem Ljubljana office is the representative office of Acıbadem Health Point, the international patient service of the Acıbadem healthcare group in Türkiye, for people living in Slovenia. It answers questions, collects medical records so that a doctor in Türkiye can give an opinion, passes on the treatment plan and cost estimate, and organises the journey to an Acıbadem hospital. The office is opening soon, and until then enquiries from Slovenia are handled by the Acibadem call centre for Slovenia. First consultations and second opinions are free and carry no obligation.

Acıbadem operates 45+ hospitals and clinics and receives patients from 90+ countries, with 24/7 multilingual coordination. The Ljubljana office is the local point of contact for that network, so a patient in Slovenia can start with one conversation rather than contacting a hospital abroad directly.

What the Ljubljana office helps with

The office works through the same practical steps for every enquiry, in the order that suits the patient’s situation.

Medical records: the office explains which reports, images and test results are needed and collects them for review.
Doctor’s opinion: the records are sent to the relevant physician in Türkiye for a free second opinion.
Treatment plan and cost estimate: after the physician has reviewed the records, the office shares the proposed plan and the estimate in writing.
Appointments: the office schedules consultations and admission dates at the chosen hospital.
Travel and accommodation guidance: the office advises on planning the trip and on accommodation options near the hospital.
Airport transfer and interpreter support: these are coordinated through the hospital’s international patient team in Türkiye.
Follow-up: after the return to Slovenia, follow-up is arranged through the office together with the treating physician.

How do patients from Slovenia plan treatment in Türkiye?

People searching for treatment in Turkey from Slovenia usually begin with a question about their diagnosis rather than a booking. The route below is the one the office follows.

First contact. The patient or a family member writes or calls the office and describes the diagnosis, the symptoms and any treatment received so far.
Sending the records. The office lists the documents required and receives them electronically, including reports, imaging and laboratory results.
Physician review. A physician at the relevant Acıbadem hospital reviews the file and gives an opinion, at no cost and with no obligation to travel.
Plan and estimate. The office passes on the treatment plan and the cost estimate and answers questions about what each stage involves.
Appointment and trip. When the patient decides to proceed, the office books the appointment, confirms the current visa and travel requirements, and arranges airport transfer, interpreter support and accommodation guidance with the hospital’s international patient team.
Return and follow-up. After discharge, the office keeps contact between the patient in Slovenia and the treating physician for follow-up.

Any decision about treatment is made by the patient together with the treating physician, after the medical records have been reviewed. Urgent or rapidly worsening symptoms belong to the local emergency services in Slovenia, not to a planned trip abroad.

Hospitals and specialties patients from Slovenia ask about

Enquiries reaching the Ljubljana office are directed to the hospital whose departments match the diagnosis. Hospitals frequently discussed include:

Acibadem Altunizade Hospital, İstanbul — JCI-accredited.
Acibadem Maslak Hospital, İstanbul — JCI-accredited.
Acibadem Atakent Hospital, İstanbul — JCI-accredited.
Acibadem Ankara Hospital, Ankara.
Acibadem Bursa Hospital, Bursa.

The specialties covered by the consultation form are Oncology, Cardiology, Organ Transplantation, Robotic Surgery, Orthopaedics, Neurosurgery, Plastic Surgery and Check-Up. If a request falls outside these areas, the office will say so and explain what can be reviewed. The physician’s opinion describes what is available and what is proposed for that individual file; it does not promise a particular result.

Travel, language and practical support

Visa and travel requirements change, so the office confirms the current requirements for travellers from Slovenia before departure rather than relying on earlier information. Documents, dates and hospital confirmations are prepared in advance so that the patient knows what to carry.

Once in Türkiye, the hospital’s international patient team coordinates airport transfer, interpreter support during hospital visits and accommodation guidance. The Ljubljana office stays in contact with that team and with the multilingual patient coordination available 24/7, so questions raised before, during or after the stay reach the right person.

Contact the Ljubljana office

Address: Opening soon — Acibadem call centre for Slovenia.

Phone: +385 51 565 264 / +90 216 544 29 88

E-mail: slovenia@acibadem.com

Enquiries can be made by a patient, a relative or a referring doctor. There is no charge for the first consultation or the second opinion.

Frequently asked questions

01Is the first consultation with the Acıbadem Ljubljana office free?

Yes. First consultations and second opinions arranged through the Ljubljana office are free and carry no obligation. The patient sends the medical records, a physician in Türkiye reviews them, and the office shares the opinion, the proposed treatment plan and the cost estimate. The patient then decides whether to continue.

02Where is the Acıbadem office for Slovenia located?

The office in Ljubljana is opening soon. Until it opens, enquiries from Slovenia are answered by the Acibadem call centre for Slovenia on +385 51 565 264 or +90 216 544 29 88, or by e-mail at slovenia@acibadem.com. The same steps apply: records, physician opinion, plan, estimate and travel arrangements.

03Which documents should I send for a second opinion?

The office explains exactly which documents the physician needs for your diagnosis, which usually includes medical reports, imaging and laboratory results. Sending complete records helps the review. Nothing is decided from the documents alone; the treatment plan is discussed with the treating physician once the file has been read.

04How do I get a cost estimate for treatment in Türkiye?

The cost estimate follows the physician’s review. After the Ljubljana office has collected the medical records and the physician in Türkiye has assessed them, the office provides the treatment plan together with the estimate in writing. If the plan changes after the in-person consultation, the office explains what that means for the estimate.

05Which Acıbadem hospitals do patients from Slovenia go to?

The hospital is chosen according to the diagnosis and the departments required. Hospitals often discussed include Acibadem Altunizade Hospital, Acibadem Maslak Hospital and Acibadem Atakent Hospital in İstanbul, all JCI-accredited, as well as Acibadem Ankara Hospital in Ankara and Acibadem Bursa Hospital in Bursa.

06Do I need to speak Turkish during my hospital stay?

No. Interpreter support during hospital visits is coordinated by the hospital’s international patient team, and Acıbadem provides 24/7 multilingual coordination for international patients. The Ljubljana office remains in contact with that team throughout the stay and afterwards, when follow-up is arranged with the treating physician.