Novi Sad, Serbia

The Acıbadem Health Point office in Novi Sad, Serbia is the representative office of Acıbadem, the healthcare group in Türkiye, for people in Serbia who are considering treatment in Türkiye. The office answers questions, collects medical records for a doctor’s opinion, shares a treatment plan and a cost estimate prepared by the treating physician, and organises the trip to a hospital in Türkiye. First consultations and second opinions are free and carry no obligation.

The office itself does not provide medical care. It is the point of contact in Serbia between a patient at home and the hospital team in Türkiye, so that a file can be reviewed and a journey can be planned step by step, in writing, before anyone books a ticket.

Acıbadem Health Point is the international patient service of the group, which operates 45+ hospitals and clinics, including JCI-accredited hospitals, and receives patients from 90+ countries with 24/7 multilingual coordination. If you have urgent or worsening symptoms, contact your local emergency services first.

What the Novi Sad office helps with

• Collecting medical records — reports, imaging, laboratory results and discharge summaries are gathered and passed to the relevant department in Türkiye.
• A doctor’s opinion and second opinion — the physician in Türkiye reviews the file, at no cost and with no obligation to proceed.
• Treatment plan and cost estimate — after the records are reviewed, the office shares the physician’s proposed plan together with an estimate of the cost.
• Appointment scheduling — dates at the chosen hospital are arranged and confirmed with the patient before travel.
• Travel and accommodation guidance — practical information about the trip and about staying near the hospital, coordinated with the hospital’s international patient team.
• Airport transfer and interpreter coordination — arranged through the hospital’s international patient team for the hospital visits.
• Follow-up after returning home — arranged through the office and the treating physician once the patient is back in Serbia.

How do patients from Serbia plan treatment in Türkiye?

1. Get in touch. Write to the office by e-mail or call the number listed below and describe the medical situation and the question you would like answered.
2. Send the medical file. The office explains which reports and images are needed and collects them in a form the hospital can review.
3. Receive the physician’s opinion. A doctor in Türkiye reviews the records and prepares a treatment plan with a cost estimate, which the office sends to you. Treatment decisions are made together with the treating physician after the records have been reviewed.
4. Confirm dates and prepare the trip. If you decide to continue, appointments are scheduled and the office confirms the current visa and travel requirements before departure.
5. Arrive and be received. The hospital’s international patient team coordinates airport transfer, interpreter support during hospital visits and accommodation guidance.
6. Return home and stay in contact. Follow-up is arranged through the office and the treating physician after you return to Serbia.

Hospitals and specialties patients from Serbia ask about

The office can direct a file to the hospital and department that matches the medical question. Enquiries from Serbia are most often sent to the following hospitals of the group:

• Acibadem Altunizade Hospital, İstanbul — JCI-accredited
• Acibadem Maslak Hospital, İstanbul — JCI-accredited
• Acibadem Atakent Hospital, İstanbul — JCI-accredited
• Acibadem Ankara Hospital, Ankara
• Acibadem Bursa Hospital, Bursa

The consultation form covers these specialties: Oncology, Cardiology, Organ Transplantation, Robotic Surgery, Orthopaedics, Neurosurgery, Plastic Surgery and Check-Up. The office can also pass on a request for a general check-up when a patient wants an assessment rather than a specific procedure.

Which hospital and which department are appropriate depends on the diagnosis and on the physician’s review of the records, not on a preference stated in advance. The office will explain the options that follow from the file.

Travel, language and practical support

Visa and travel requirements change, so the office confirms the current requirements before departure rather than relying on information gathered earlier. Ask about this as soon as dates are being discussed, so that documents can be prepared calmly.

In Türkiye, the hospital’s international patient team coordinates airport transfer, interpreter support during hospital visits and accommodation guidance for the patient and an accompanying relative. Coordination within the group is multilingual and available 24/7, and the office in Novi Sad stays in contact with that team throughout the stay.

After the hospital stay, the patient returns home and follow-up continues through the office and the treating physician, so that reports and any further questions do not have to be handled alone.

Contact the Novi Sad office

Address: Novi Sad, Serbia (call centre).

Phone: +381 60 33 99 425

E-mail: serbia@acibadem.com

You may write in advance with a short summary of the diagnosis and attach the reports you already have; this usually shortens the first exchange.

Frequently asked questions