Niš, Serbia

The Acıbadem Health Point office in Niš, Serbia is the representative office of Acıbadem, the healthcare group based in Türkiye, and its international patient service. The office is for people living in Niš and elsewhere in Serbia who are considering treatment in Türkiye and want to understand what is possible before they travel. It answers questions, collects medical records for a doctor’s opinion, passes on the treatment plan and cost estimate prepared in Türkiye, and organises the practical side of the trip.

First consultations and second opinions are free and carry no obligation. A patient may contact the office, share documents, receive an opinion and then decide to do nothing at all. If symptoms are urgent, please contact local emergency services in Serbia first; the office is not an emergency service.

What the Niš office helps with

The office is the single point of contact between a patient in Serbia and the hospitals of the group in Türkiye. Its work covers the steps below.

• Medical records and second opinion: collecting reports, imaging, laboratory results and discharge summaries, and sending them to the relevant physician in Türkiye for review.
• Treatment plan and cost estimate: passing on the plan and the written cost estimate prepared by the treating physician after the records have been reviewed.
• Appointment scheduling: arranging consultation and admission dates at the chosen hospital and confirming them with the patient.
• Travel and accommodation guidance: explaining what to prepare for the journey and helping with accommodation guidance provided through the hospital’s international patient team.
• Airport transfer and interpreter coordination: arranging these through the hospital’s international patient team, which offers 24/7 multilingual coordination.
• Follow-up after returning home: keeping contact between the patient in Serbia and the treating physician once the patient is back from Türkiye.

How do patients from Serbia plan treatment in Türkiye?

The process usually follows the same order, whether the first message arrives by telephone or e-mail.

1. First contact. The patient writes or calls the office in Niš and describes the medical situation and the question to be answered.
2. Records collection. The office explains which documents are needed — reports, imaging, laboratory results — and gathers them in a form the physician can read.
3. Physician review. The treating physician in Türkiye reviews the records and prepares an opinion. This first review is free and creates no obligation.
4. Plan and cost estimate. The office sends the patient the treatment plan and the cost estimate, and answers questions about what each step involves.
5. Dates and travel. If the patient decides to proceed, the office schedules the appointment, confirms current visa and travel requirements before departure, and arranges airport transfer, interpreter support and accommodation guidance through the hospital’s international patient team.
6. Return and follow-up. After the patient returns to Serbia, follow-up is arranged through the office and the treating physician.

All treatment decisions are made together with the treating physician after the medical records have been reviewed. Nothing described on this page is medical advice.

Hospitals and specialties patients from Serbia ask about

Acıbadem operates 45+ hospitals and clinics and receives patients from 90+ countries. Patients who contact the office in Niš are most often referred to hospitals in İstanbul, and the office can explain which one suits the requested specialty and the planned dates.

• Acibadem Altunizade Hospital, İstanbul — JCI-accredited.
• Acibadem Atakent Hospital, İstanbul — JCI-accredited.
• Acibadem Maslak Hospital, İstanbul — JCI-accredited.
• Acibadem Ankara Hospital, Ankara.
• Acibadem Bursa Hospital, Bursa.

The consultation form covers the following fields: Oncology, Cardiology, Organ Transplantation, Robotic Surgery, Orthopaedics, Neurosurgery, Plastic Surgery and Check-Up. Which department is appropriate, and whether treatment abroad is suitable at all, is determined by the physician who reviews the records — not by the office.

Travel, language and practical support

The office in Niš coordinates with the multilingual patient team in Türkiye, which is available around the clock. Interpreter support during hospital visits is arranged through the hospital’s international patient team, together with airport transfer and accommodation guidance.

Visa and travel requirements change, so the office confirms the current requirements before departure rather than relying on earlier information. Patients are asked to raise travel questions early, so that documents and dates can be settled without pressure.

After the return to Serbia, the office stays reachable. Questions about medication, control appointments or new reports are passed to the treating physician, and answers are sent back through the office.

Contact the Niš office

Address: Rajićeva 12, 18000 Niš, Serbia.

Phone: +381 60 33 99 315

E-mail: serbia@acibadem.com

A short message describing the diagnosis, the question and the documents already available is enough to begin.

Frequently asked questions