International Office

Belgrade, Serbia

The Acıbadem Health Point office in Belgrade, Serbia is the representative office of the Acıbadem healthcare group in Türkiye for people living in Serbia. It is the first point of contact for anyone who is considering treatment in Türkiye and wants to understand what the process involves before making any decision. The office answers questions, collects medical records so that a physician in Türkiye can review them, explains the treatment plan and cost estimate that follows, and organises the practical side of the journey. First consultations and second opinions are free and carry no obligation.

Acıbadem Health Point is the international patient service of a group that operates 45+ hospitals and clinics, including JCI-accredited hospitals, and receives patients from 90+ countries with 24/7 multilingual coordination. If your symptoms are urgent, contact local emergency services in Serbia first, as the office is not an emergency service.

What the Belgrade office helps with

The Belgrade office works as a bridge between you and the medical teams in Türkiye. Its role is administrative and organisational: it gathers what the physicians need and explains what they send back.

Medical records and second opinion: the office explains which reports, images and test results are needed, collects them and forwards them for review. Second opinions are free and carry no obligation.
Treatment plan and cost estimate: after the records are reviewed, the treating physician in Türkiye issues a treatment plan and a cost estimate, which the office passes on and explains step by step.
Appointment scheduling: the office arranges appointment dates with the relevant hospital and department once you decide to proceed.
Travel and accommodation guidance: guidance on accommodation near the hospital is provided through the hospital’s international patient team.
Airport transfer and interpreter coordination: the hospital’s international patient team coordinates airport transfer and interpreter support during hospital visits.
Follow-up after you return: follow-up once you are back in Serbia is arranged through the office together with the treating physician.

Any decision about whether a treatment is suitable for you is made with the treating physician after your records have been reviewed. The office does not give medical advice and does not decide on treatment.

How do patients from Serbia plan treatment in Türkiye?

First contact. You write or call the Belgrade office and describe the medical situation and the question you would like answered. This first consultation is free.
Sending records. The office tells you which reports, scans and laboratory results are relevant and helps you gather them.
Physician review. A physician in Türkiye reviews the file and prepares a treatment plan together with a cost estimate. There is no obligation to continue at this stage.
Decision and appointment. If you decide to go ahead, the office schedules the appointment with the hospital and department named in the plan.
Travel and arrival. The office confirms current visa and travel requirements before departure, and the hospital’s international patient team coordinates airport transfer, interpreter support and accommodation guidance.
Follow-up at home. After you return to Serbia, follow-up contact with the treating physician is arranged through the office.

Hospitals and specialties patients from Serbia ask about

Which hospital is suggested depends entirely on the physician’s review of your records, not on a preference decided in advance. The group’s network includes JCI-accredited hospitals, among them Acibadem Altunizade Hospital in İstanbul, Acibadem Atakent Hospital in İstanbul and Acibadem Maslak Hospital in İstanbul. Acibadem Ankara Hospital in Ankara and Acibadem Bursa Hospital in Bursa are also part of the network.

The consultation form used by the office lists the following specialties:

Oncology
Cardiology
Organ Transplantation
Robotic Surgery
Orthopaedics
Neurosurgery
Plastic Surgery
Check-Up

If your question falls outside these areas, the office can still receive your records and ask whether an appropriate department is available.

Travel, language and practical support

Visa and travel requirements change over time, so the Belgrade office confirms the current requirements with you before departure rather than relying on general information. Ask the office in good time, especially if other family members will travel with you.

Once you arrive, the hospital’s international patient team coordinates airport transfer, interpreter support during hospital visits and guidance on accommodation. Coordination for international patients is available 24/7 and is multilingual, so you are not left to arrange hospital communication alone.

The office remains your contact point throughout: before departure, while you are in Türkiye and afterwards, when follow-up is organised with the treating physician.

Contact the Belgrade office

Address: Ulica Bregalnička 16, Belgrade, Serbia.

Phone: +381 62 820 8151

E-mail: serbia@acibadem.com

You can contact the office with a general question, with a request for a second opinion, or with a full set of records ready to be reviewed.

Frequently asked questions

01Is the first consultation with the Acıbadem Belgrade office free?

Yes. First consultations and second opinions through the office are free and carry no obligation. You can send your medical records, receive the physician’s opinion along with a treatment plan and a cost estimate, and then decide at your own pace whether you wish to continue with an appointment in Türkiye.

02How do I get a cost estimate for treatment in Türkiye?

The estimate follows the medical review, not the other way round. The Belgrade office collects your reports, scans and test results and forwards them to the relevant department. After the treating physician has reviewed the file, a treatment plan and a cost estimate are prepared, and the office explains what they cover.

03Which documents should I send to the office in Belgrade?

The office will tell you which documents are relevant to your specific question, as the list differs by specialty. In general this includes existing medical reports, imaging such as scan files, laboratory results and any discharge summaries from earlier treatment. Send what you already have and the office will ask if anything else is needed.

04Do I need a visa to travel from Serbia to Türkiye for treatment?

Visa and travel requirements change, so the office does not rely on general information. Before departure, the Belgrade office confirms the current visa and travel requirements that apply to your journey and tells you what documentation to prepare. Ask about this early, particularly if a family member or companion will travel with you.

05Will someone help with language during hospital visits?

Yes. The hospital’s international patient team coordinates interpreter support during hospital visits, alongside airport transfer and accommodation guidance. Coordination for international patients is available 24/7 and is multilingual, so communication with the medical team and the hospital administration is organised for you throughout your stay.

06What happens after I return to Serbia?

Follow-up is arranged through the Belgrade office together with the treating physician in Türkiye. If further reports, checks or questions arise once you are home, you contact the office and it coordinates with the hospital. Any decision about continuing or changing treatment is made by the physician after reviewing your current records.