International Office

Moscow, Russia

The Acıbadem Moscow office is the representative office of Acıbadem Health Point, the international patient service of the Acıbadem healthcare group in Türkiye, for people living in Russia. It is the first point of contact for anyone in Moscow or elsewhere in Russia who is considering treatment in Türkiye and wants to understand what the process involves before making any decision. First consultations and second opinions arranged through the office are free and carry no obligation.

The office answers questions, collects medical records so that a treating physician in Türkiye can review them, passes on the resulting treatment plan and cost estimate, and helps organise the journey. Acıbadem operates 45+ hospitals and clinics, including JCI-accredited hospitals, and receives patients from 90+ countries with 24/7 multilingual coordination.

If symptoms are urgent, contact local emergency services in Russia first. The office works with planned appointments and scheduled admissions.

What the Moscow office helps with

Collecting medical records — reports, imaging and test results are gathered and forwarded to Türkiye for a physician’s opinion.
Free second opinion — a treating physician in Türkiye reviews the file, and the office shares the written response with you.
Treatment plan and cost estimate — after the review, the office passes on the proposed plan and the estimate prepared for it.
Appointment scheduling — the office arranges dates with the chosen hospital and department and confirms them with you.
Travel and accommodation guidance — accommodation options near the hospital are explained through the hospital’s international patient team.
Airport transfer and interpreter coordination — arranged with the hospital’s international patient team for arrival and for hospital visits.
Follow-up after returning home — further questions and control appointments are arranged through the office and the treating physician.

How do patients from Russia plan treatment in Türkiye?

First contact. Write or call the Moscow office and describe the medical situation and what you would like to clarify. This first consultation is free.
Sending records. The office explains which documents are useful — discharge reports, imaging, laboratory results — and collects them from you.
Physician review. A treating physician at the relevant Acıbadem hospital in Türkiye reviews the file and prepares an opinion, a proposed treatment plan and a cost estimate.
Decision and appointment. If you decide to continue, the office schedules the appointment or admission date and confirms what to bring.
Travel preparation. The office confirms current visa and travel requirements before departure and coordinates airport transfer, interpreter support and accommodation guidance with the hospital’s international patient team.
Treatment and follow-up. After the hospital stay, follow-up from Russia is arranged through the office together with the treating physician.

Treatment decisions are always made with the treating physician after the medical records have been reviewed. The office does not give medical advice; it prepares the file, explains the steps and keeps the correspondence moving in both directions.

Hospitals and specialties patients from Russia ask about

Enquiries received in Moscow are directed to the Acıbadem hospital whose departments match the medical file. Frequently asked about are:

Acibadem Altunizade Hospital, İstanbul — JCI-accredited.
Acibadem Maslak Hospital, İstanbul — JCI-accredited.
Acibadem Atakent Hospital, İstanbul — JCI-accredited.
Acibadem Ankara Hospital, Ankara.
Acibadem Bursa Hospital, Bursa.

The consultation form covers the following fields: Oncology, Cardiology, Organ Transplantation, Robotic Surgery, Orthopaedics, Neurosurgery, Plastic Surgery and Check-Up. Naming the field in your first message helps the office route the records to the right department without delay. Which hospital and which department are suitable is decided by the reviewing physician, not by the office.

Travel, language and practical support

Visa and travel requirements change, so the office confirms the current requirements for travellers from Russia before departure rather than relying on earlier information. Ask about this early, so that document preparation and the appointment date fit together.

Once the date is set, the hospital’s international patient team coordinates airport transfer on arrival, interpreter support during hospital visits and guidance on accommodation close to the hospital. The Moscow office stays in contact throughout and works with the multilingual patient team in Türkiye, which coordinates 24/7.

Companions are a normal part of these journeys, and the office can take the number of travelling family members into account when accommodation options are discussed with the hospital team.

Contact the Moscow office

Address: Bolshaya Yakimanka 26, Moscow, Russia.

Phone: +7 985 747 12 79 / +7 915 237 99 14

E-mail: ASGRusya@acibadem.com

When writing for the first time, a short summary of the diagnosis, the treatments already received and the documents you hold allows the office to begin preparing the file straight away.

Frequently asked questions

01Is the first consultation at the Acıbadem Moscow office free?

Yes. First consultations and second opinions arranged through the Moscow office are free and carry no obligation. You can send your medical records, receive the physician’s opinion together with a treatment plan and a cost estimate, and then decide at your own pace whether you wish to continue with an appointment in Türkiye.

02What documents should patients from Russia send first?

The office asks for the medical records that describe your situation: discharge and consultation reports, imaging studies and laboratory results. If something is missing, the office will tell you which document is needed. The physician in Türkiye reviews this file before any plan or estimate is prepared, so completeness helps.

03How is the cost of treatment in Turkey from Russia calculated?

A cost estimate is prepared by the hospital in Türkiye after the treating physician has reviewed your medical records and proposed a treatment plan. The office then passes the estimate on to you. Because the estimate follows the plan, it cannot be given before the records have been reviewed.

04Which Acıbadem hospitals do patients from Moscow usually go to?

Enquiries are directed to the hospital whose departments match the file. Patients often ask about Acibadem Altunizade Hospital, Acibadem Maslak Hospital and Acibadem Atakent Hospital in İstanbul, all JCI-accredited, as well as Acibadem Ankara Hospital and Acibadem Bursa Hospital. The reviewing physician confirms which hospital is suitable.

05Does someone speak with me during the hospital visit?

Yes. The hospital’s international patient team coordinates interpreter support during hospital visits, along with airport transfer and accommodation guidance. The Moscow office remains your contact point before and after the journey, and coordination with the multilingual patient team in Türkiye is available 24 hours a day, seven days a week.

06What happens after I return to Russia?

Follow-up is arranged through the Moscow office together with the treating physician in Türkiye. You can send new reports or test results, ask questions about the discharge instructions, and arrange a control appointment if the physician recommends one. Any decision about further treatment is made with the treating physician after your records are reviewed.