International Office

Kazan, Russia

The Acıbadem Kazan office is the representative office of Acıbadem Health Point, the international patient service of the Acıbadem healthcare group, in Kazan, Russia. It is the first point of contact for people living in Kazan and elsewhere in Russia who are considering treatment in Türkiye with Acıbadem. The office answers questions, collects medical records so that a physician in Türkiye can review them, passes back the treatment plan and cost estimate, and organises the trip to the hospital.

First consultations and second opinions are free and carry no obligation. Nothing is decided at this stage: any treatment decision is made with the treating physician in Türkiye after the records have been reviewed. If symptoms are urgent, contact local emergency services in Russia first.

What the Kazan office helps with

Explaining how Acıbadem Health Point works and which documents a physician in Türkiye needs in order to give an opinion.
Collecting medical records, imaging and laboratory results, and forwarding them for a free second opinion.
Sharing the treatment plan and the cost estimate prepared by the treating physician after the records are reviewed.
Scheduling appointments at the hospital chosen with the physician and confirming dates.
Guidance on travel and accommodation, with airport transfer, interpreter support during hospital visits and accommodation guidance coordinated by the hospital’s international patient team.
Confirming current visa and travel requirements before departure.
Arranging follow-up with the treating physician after the return home, through the office.

How do patients from Russia plan treatment in Türkiye?

Contact the office. Write, call or visit the Kazan office and describe the medical situation and the question that needs answering. This first contact is free.
Send the medical records. Reports, imaging, test results and discharge summaries are collected by the office and forwarded to the relevant department in Türkiye.
Receive the doctor’s opinion. The treating physician reviews the records and prepares a treatment plan together with a cost estimate, which the office passes back without obligation.
Decide and schedule. If the patient decides to continue, the office books the appointment at the agreed hospital and confirms the date.
Prepare the trip. The office confirms current visa and travel requirements before departure and gives guidance on travel and accommodation; airport transfer and interpreter support are coordinated by the hospital’s international patient team.
Treatment and follow-up. After the hospital stay and the return home, follow-up is arranged through the office and the treating physician.

Hospitals and specialties patients from Russia ask about

The Acıbadem group operates more than 45 hospitals and clinics and receives patients from more than 90 countries. Several of its hospitals are JCI-accredited, and the office can explain which of them corresponds to the department a patient has been referred to.

Acibadem Altunizade Hospital, İstanbul — JCI-accredited
Acibadem Atakent Hospital, İstanbul — JCI-accredited
Acibadem Maslak Hospital, İstanbul — JCI-accredited
Acibadem Ankara Hospital, Ankara
Acibadem Bursa Hospital, Bursa

The consultation form covers the following fields, and enquiries from Russia are usually directed to one of them:

Oncology
Cardiology
Organ Transplantation
Robotic Surgery
Orthopaedics
Neurosurgery
Plastic Surgery
Check-Up

Which hospital and which department are appropriate is determined by the physician who reviews the records, not by the office. The office describes what is available and arranges the practical steps around it.

Travel, language and practical support

Visa and travel requirements change, so the office confirms the current requirements before departure rather than relying on information gathered earlier. Questions about documents, dates and the sequence of appointments can be raised with the office at any point in the preparation.

The office works together with the multilingual patient team in Türkiye, and Acıbadem Health Point provides 24/7 multilingual coordination. Interpreter support during hospital visits, airport transfer and accommodation guidance are coordinated by the hospital’s international patient team, so that arrival, admission and the days around the appointment are planned in advance.

After the return to Russia, follow-up is arranged through the office and the treating physician, including questions about reports, further check-ups or the next steps in a plan.

Contact the Kazan office

Address: Hadi Taktash 2, Kazan, Tatarstan 420059, Russia.

Phone: +7 906 111 19 10

E-mail: ASGRusya@acibadem.com

Enquiries can be made by phone or e-mail, or in person at the address above. When writing, a short description of the diagnosis, the treatments received so far and the documents already available helps the office prepare the file for review.

Frequently asked questions

01How do patients from Russia get treatment in Türkiye with Acıbadem?

Patients contact the Acıbadem Kazan office, send their medical records, and receive a treatment plan and cost estimate from the treating physician in Türkiye who reviews them. If they decide to proceed, the office schedules the hospital appointment, confirms current travel requirements and arranges transfer, interpreter support and accommodation guidance with the hospital’s international patient team.

02Is the first consultation at the Acıbadem Kazan office free?

Yes. First consultations and second opinions are free and carry no obligation. The office collects the medical records, forwards them for review, and returns the physician’s treatment plan and the cost estimate. The patient is free to consider the information, ask further questions, or decide not to continue at any stage.

03Where is the Acıbadem office in Kazan located?

The office address is Hadi Taktash 2, Kazan, Tatarstan 420059, Russia. It can be reached by phone on +7 906 111 19 10 or by e-mail at ASGRusya@acibadem.com. Patients living outside Kazan can send documents and speak with the office remotely rather than travelling to the address in person.

04What medical records should I send to the Kazan office?

Useful documents include diagnostic reports, imaging studies, laboratory results, pathology reports and discharge summaries from previous treatment, together with the current list of medicines. The office explains which items the relevant department needs and forwards the complete file, so that the treating physician can review a full picture before preparing a plan.

05Do I need a visa to travel from Russia to Türkiye for treatment?

Visa and travel requirements change over time, so the office does not rely on general information. Before departure, the Kazan office confirms the requirements that apply at that moment and explains which documents to prepare for the journey and the hospital admission, alongside the appointment dates already scheduled.

06What happens after I return to Russia?

Follow-up after returning home is arranged through the Kazan office and the treating physician. Reports and discharge documents from the hospital stay can be discussed, further check-ups or control appointments can be planned, and questions that arise later can be sent through the office to the physician who carried out the treatment.