International Office

Grozny, Russia

The Acıbadem Health Point office in Grozny, Russia is the representative office of the Acıbadem healthcare group in Türkiye. It is the first point of contact for people in Grozny and elsewhere in Russia who are considering treatment in Türkiye, and for relatives who want to understand how treatment in Turkey from Russia is organised with Acıbadem. First consultations and second opinions are free and carry no obligation.

The office works in your own country and in your own time zone. It answers questions about the process, collects medical records so that a doctor in Türkiye can review them, passes on the treatment plan and the cost estimate prepared by the treating physician, and helps organise the journey to a hospital in Türkiye.

Treatment decisions are made together with the treating physician after your medical records have been reviewed. If you or a family member has urgent symptoms, contact your local emergency services in Russia first.

What the Grozny office helps with

Medical records and second opinion. The office explains which documents, reports and images are needed and forwards them to the relevant doctor in Türkiye. Second opinions are free.
Treatment plan and cost estimate. After the treating physician reviews the records, the office shares the proposed treatment plan and the cost estimate with you in writing.
Appointment scheduling. When you decide to continue, the office arranges the hospital appointment and confirms the dates with the hospital in Türkiye.
Travel and accommodation guidance. The office confirms current visa and travel requirements before departure and passes on accommodation guidance provided by the hospital’s international patient team.
Airport transfer and interpreter support. These are coordinated through the hospital’s international patient team, which offers 24/7 multilingual coordination for patients from more than 90 countries.
Follow-up after you return home. Follow-up questions and further contact with the treating physician are arranged through the office after you are back in Russia.

How do patients from Russia plan treatment in Türkiye?

First contact. Call, write by e-mail or visit the office in Grozny and describe the medical situation. This first consultation is free.
Sending the records. The office lists the documents needed — reports, test results and imaging — and collects them for review.
Doctor’s opinion. A physician at the relevant Acıbadem hospital reviews the file and prepares a treatment plan; a second opinion at this stage is also free.
Plan and cost estimate. The office explains the plan and the cost estimate and answers questions about what the stay in hospital would involve.
Appointment and travel. If you decide to proceed, the office books the appointment, confirms current visa and travel requirements, and informs the hospital’s international patient team about your arrival so that transfer, interpreter support and accommodation guidance can be organised.
Return and follow-up. After you travel home, follow-up is arranged through the office together with the treating physician.

Hospitals and specialties patients from Russia ask about

The Acıbadem group operates more than 45 hospitals and clinics. Patients contacting the Grozny office are most often directed to hospitals in İstanbul and Ankara, depending on the medical field and the doctor who reviews the file.

Acibadem Altunizade Hospital, İstanbul — JCI-accredited.
Acibadem Maslak Hospital, İstanbul — JCI-accredited.
Acibadem Atakent Hospital, İstanbul — JCI-accredited.
Acibadem Ankara Hospital, Ankara.
Acibadem Bursa Hospital, Bursa.

The consultation form covers the following fields: Oncology, Cardiology, Organ Transplantation, Robotic Surgery, Orthopaedics, Neurosurgery, Plastic Surgery and Check-Up. Which hospital and which department are suitable in your case is determined by the physician who reviews your records, not by the office.

Travel, language and practical support

The office in Grozny prepares the practical side of the journey together with the hospital in Türkiye. Visa and travel requirements change, so the office confirms the current requirements with you before departure rather than relying on earlier information.

Language support is arranged through the hospital’s international patient team in Türkiye, which provides interpreter support during hospital visits and 24/7 multilingual coordination. The same team coordinates airport transfer and gives guidance on accommodation for patients and accompanying family members.

Because the office is located in Russia, documents can be handed over and questions discussed locally, while the medical review takes place at the hospital in Türkiye.

Contact the Grozny office

Address: Kadyrova 137, korp. 3, Grozny, Russia.

Phone: +7 929 890 50 56

E-mail: ASGRusya@acibadem.com

You may contact the office to ask a general question, to request a free second opinion, or to start collecting the documents needed for a doctor’s review.

Frequently asked questions

01Is the first consultation at the Acıbadem Grozny office free?

Yes. First consultations and second opinions through the office in Grozny are free and carry no obligation. You can ask about the process, hand over or send your medical records and receive the physician’s opinion without committing to travel. If you decide not to continue after reading the treatment plan, no further step is taken.

02How do I send my medical records from Russia to Acıbadem?

The office in Grozny tells you which reports, test results and images are needed for your case and collects them from you. The file is then forwarded to the relevant physician at the hospital in Türkiye. The office follows the review and contacts you when the treatment plan and cost estimate are ready.

03Who prepares the cost estimate for treatment in Türkiye?

The cost estimate is prepared at the hospital in Türkiye after the treating physician has reviewed your medical records and drawn up a treatment plan. The office in Grozny explains the estimate to you and answers questions about it. The estimate is shared before you make any decision about travelling.

04Which Acıbadem hospitals do patients from Grozny usually go to?

Most files are directed to hospitals in İstanbul, including Acibadem Altunizade Hospital, Acibadem Maslak Hospital and Acibadem Atakent Hospital, which are JCI-accredited, as well as Acibadem Ankara Hospital in Ankara and Acibadem Bursa Hospital in Bursa. The hospital is chosen according to the medical field and the reviewing physician.

05Does someone meet patients at the airport in Türkiye?

Airport transfer is coordinated by the hospital’s international patient team once your arrival details are known. The same team arranges interpreter support during hospital visits and provides accommodation guidance for patients and accompanying relatives. The office in Grozny passes your travel information to the hospital before you leave Russia.

06What happens after I return home to Russia?

Follow-up after your return is arranged through the office together with the treating physician in Türkiye. You can contact the Grozny office with questions about your discharge documents, further check-ups or additional reports. If new symptoms appear that require immediate attention, contact your local emergency services first.