International Office

Cluj-Napoca, Romania

The Acıbadem Health Point office in Cluj-Napoca, Romania is the representative office of the Acıbadem healthcare group in the country. It is the first point of contact for people living in Romania who are considering treatment in Türkiye and who want to understand what would be involved before deciding anything. The office answers questions, collects medical records so that a physician can review them, passes on the treatment plan and cost estimate, and organises the journey to a hospital in Türkiye. First consultations and second opinions are free and carry no obligation.

Acıbadem Health Point is the international patient service of a group that operates 45+ hospitals and clinics and receives patients from 90+ countries, including JCI-accredited hospitals. Coordination between the Cluj-Napoca office and the hospitals is available 24/7 and multilingual, so a question asked locally is followed through to the medical team abroad.

If symptoms are urgent or worsening, please contact local emergency services in Romania rather than planning a journey abroad.

What the Cluj-Napoca office helps with

Medical records and second opinion: the office explains which reports, images and test results are needed, collects them and forwards them to the relevant department for review.
Treatment plan and cost estimate: after the treating physician in Türkiye reviews the records, the office shares the proposed plan and the cost estimate prepared for that plan.
Appointment scheduling: the office arranges the consultation or admission date with the hospital and keeps the patient informed of any change.
Travel and accommodation guidance: practical information about the trip, including accommodation guidance provided by the hospital’s international patient team.
Airport transfer and interpreter coordination: arranged through the hospital’s international patient team, so that arrival and hospital visits are accompanied.
Follow-up after returning home: questions after discharge are handled through the office together with the treating physician.

Treatment decisions are always made with the treating physician after the medical records have been reviewed; the office does not give medical advice and does not decide on treatment.

How do patients from Romania plan treatment in Türkiye?

First contact. The patient or a family member writes or calls the Cluj-Napoca office and describes the medical situation and the question they would like answered.
Records are gathered. The office lists the documents required — reports, imaging, laboratory results — and collects them for review.
Physician review. A physician in Türkiye examines the file and prepares an opinion, a proposed treatment plan and a cost estimate for that plan.
Decision and appointment. If the patient decides to proceed, the office schedules the appointment or admission date with the hospital.
Travel preparation. The office confirms current visa and travel requirements before departure and coordinates airport transfer, interpreter support and accommodation guidance with the hospital’s international patient team.
Return and follow-up. After the patient returns home, follow-up contact with the treating physician is arranged through the office.

Hospitals and specialties patients from Romania ask about

Patients contacting the office are directed to the hospital and department that matches the medical file. Frequently asked about are:

Acibadem Altunizade Hospital, İstanbul — JCI-accredited.
Acibadem Atakent Hospital, İstanbul — JCI-accredited.
Acibadem Maslak Hospital, İstanbul — JCI-accredited.
Acibadem Ankara Hospital, Ankara.
Acibadem Bursa Hospital, Bursa.

The consultation form covers the following fields: Oncology, Cardiology, Organ Transplantation, Robotic Surgery, Orthopaedics, Neurosurgery, Plastic Surgery and Check-Up. The office can explain what a department offers and which documents it will ask for, but which of these applies to an individual case is determined by the reviewing physician, not by the office.

Travel, language and practical support

Travel arrangements are handled step by step rather than left to the patient at the last moment. The hospital’s international patient team coordinates airport transfer on arrival, interpreter support during hospital visits and guidance on accommodation for the patient and an accompanying relative.

Visa and travel requirements change, so the office confirms the current requirements before departure rather than relying on earlier information. Questions that arise during the stay can be raised with the office or with the hospital team, and coordination is multilingual and available 24/7.

After the return to Romania, follow-up is arranged through the office together with the treating physician, so that reports and further questions reach the same medical team that provided the care.

Contact the Cluj-Napoca office

Address: Str. Regele Ferdinand 30, ap. 12, Cluj-Napoca, Romania.

Phone: +40 264 701 754

E-mail: info.cluj@acibadem.com.tr

An initial enquiry can be as short as a description of the diagnosis and the question the patient would like a physician to answer. The office replies with the list of documents needed for the review.

Frequently asked questions

01Is the first consultation at the Cluj-Napoca office free?

Yes. First consultations and second opinions through Acıbadem Health Point are free and carry no obligation. The patient may ask questions, send medical records for review and receive a treatment plan and cost estimate without committing to travel. A decision to proceed is taken later, once the information from the physician is available.

02How do I send my medical records from Romania?

Contact the office by phone or e-mail and describe the diagnosis. The office will tell you which reports, imaging and laboratory results are needed and how to submit them, then forward the complete file to the relevant department in Türkiye for review by a physician.

03How do I get a cost estimate for treatment in Türkiye?

A cost estimate follows the medical review. Once the treating physician has examined the records and prepared a treatment plan, the estimate is drawn up for that plan and shared with the patient by the office. Because the estimate depends on the plan, records are always requested before any figures are discussed.

04Do I need a visa to travel from Romania to Türkiye for treatment?

Visa and travel requirements change over time, so the office checks and confirms the current requirements with each patient before departure rather than working from older information. Ask about this early in the planning, together with the appointment date, so that any documents needed for the trip can be prepared in good time.

05Will someone help me with language during my hospital stay?

Interpreter support during hospital visits is coordinated by the hospital’s international patient team, together with airport transfer and accommodation guidance. Coordination between the office in Cluj-Napoca and the team in Türkiye is multilingual and available 24 hours a day, seven days a week, including during the stay itself.

06What happens after I return home to Romania?

Follow-up is arranged through the office together with the treating physician. Questions that come up after discharge, reports from local check-ups and requests for further advice can be passed on through the same channel, so that the medical team that provided the care remains involved in what happens next.