International Office

Bishkek, Kyrgyzstan

The Acıbadem Health Point office in Bishkek, Kyrgyzstan is the representative office in the country for people who are considering treatment in Türkiye with Acıbadem. It serves patients and families living in Kyrgyzstan who want to understand what is possible before they decide anything. The office answers first questions, collects medical records for a doctor’s opinion, explains the treatment plan and cost estimate prepared in Türkiye, and organises the practical side of the trip. First consultations and second opinions are free and carry no obligation.

Acıbadem Health Point is the international patient service of the Acıbadem healthcare group in Türkiye. The group operates 45+ hospitals and clinics, including JCI-accredited hospitals, receives patients from 90+ countries and provides 24/7 multilingual coordination. Every treatment decision is made together with the treating physician, after your medical records have been reviewed.

If symptoms are urgent, contact local emergency services in Kyrgyzstan first; the office is not an emergency service.

What the Bishkek office helps with

First questions. The office explains how the process works, what documents are needed and what to expect at each stage, without any obligation to continue.
Medical records and second opinion. Reports, imaging, laboratory results and discharge summaries are collected in Bishkek and forwarded to the relevant physician in Türkiye for review. Second opinions are free.
Treatment plan and cost estimate. After the physician reviews the records, the office shares the treatment plan and the cost estimate prepared for your case.
Appointment scheduling. When you decide to go ahead, the office arranges appointment dates with the hospital and the department concerned.
Travel and accommodation guidance. The office confirms current visa and travel requirements before departure and gives guidance on accommodation near the hospital.
Airport transfer and interpreter support. These are coordinated through the hospital’s international patient team in Türkiye, together with the office.
Follow-up after you return. Follow-up is arranged through the office and the treating physician once you are back in Kyrgyzstan.

How do patients from Kyrgyzstan plan treatment in Türkiye?

Contact the office in Bishkek by telephone or e-mail, or visit the address below, and describe the medical situation and the questions you have.
Send your medical records. The office lists the documents the physician will need, such as reports, imaging and laboratory results, and collects them from you.
Receive the physician’s opinion. A physician in Türkiye reviews the records and prepares a treatment plan; the office explains it to you in Bishkek. This review and second opinion are free.
Review the cost estimate and decide. The estimate is based on the plan prepared for your case. You are free to take time, ask further questions or stop at this point.
Plan the trip. The office schedules appointments, confirms current visa and travel requirements before departure, gives accommodation guidance, and arranges airport transfer and interpreter support with the hospital’s international patient team.
Return home and continue follow-up. After you are back in Kyrgyzstan, follow-up is arranged through the office and the treating physician.

Hospitals and specialties patients from Kyrgyzstan ask about

Patients contacting the Bishkek office are most often referred to hospitals within the Acıbadem group in Türkiye. The hospital is chosen with the physician, according to the medical records and the department involved.

Acibadem Altunizade Hospital, İstanbul — JCI-accredited
Acibadem Atakent Hospital, İstanbul — JCI-accredited
Acibadem Maslak Hospital, İstanbul — JCI-accredited
Acibadem Ankara Hospital, Ankara
Acibadem Adana Orthopedia Hospital, Adana

The consultation form used by the office covers these areas: Oncology, Cardiology, Organ Transplantation, Robotic Surgery, Orthopaedics, Neurosurgery, Plastic Surgery and Check-Up. If your question concerns one of these areas, the office can direct your records to the relevant department. Whether a particular treatment is suitable for you is determined by the treating physician after the review, not by the office.

Travel, language and practical support

Visa and travel requirements change over time, so the Bishkek office confirms the current requirements with you before departure rather than relying on general information. The office also gives guidance on accommodation for you and anyone travelling with you.

Airport transfer and interpreter support during hospital visits are coordinated through the hospital’s international patient team in Türkiye. Acıbadem provides 24/7 multilingual coordination for international patients, and the office in Bishkek stays in contact with that team throughout your stay.

Once you return to Kyrgyzstan, the office remains the point of contact for follow-up questions and arranges further communication with the treating physician when needed.

Contact the Bishkek office

Address: Manaschy-Sagynbay St. No: 101/1, Bishkek, Kyrgyz Republic.

Telephone: +996 312 624 588 / +996 702 000 252

E-mail: kyrgyzstan@acibadem.com

Frequently asked questions

01Is the first consultation at the Acıbadem office in Bishkek free?

Yes. First consultations and second opinions arranged through the Bishkek office are free and carry no obligation. You can ask questions, send your medical records and receive the physician’s opinion and a cost estimate without committing to travel. If you decide not to continue at any stage, nothing further is required from you.

02How do I send my medical records from Kyrgyzstan?

The office in Bishkek tells you which documents the physician needs, such as reports, imaging, laboratory results and discharge summaries. You can bring them to the office address, or send them by e-mail to kyrgyzstan@acibadem.com. The office then forwards them to the relevant department in Türkiye for review.

03Who decides which treatment I need?

The treating physician in Türkiye decides, together with you, after reviewing your medical records. The office collects the documents, explains the plan and the cost estimate, and organises appointments, but it does not give medical advice. If your symptoms are urgent, contact local emergency services in Kyrgyzstan rather than waiting for a review.

04Which Acıbadem hospitals do patients from Kyrgyzstan go to?

Patients are usually directed to hospitals of the Acıbadem group in Türkiye, including Acibadem Altunizade Hospital, Acibadem Atakent Hospital and Acibadem Maslak Hospital in İstanbul, which are JCI-accredited, as well as Acibadem Ankara Hospital in Ankara and Acibadem Adana Orthopedia Hospital in Adana. The hospital is chosen according to the department involved.

05Does the office help with visas and travel arrangements?

The Bishkek office confirms current visa and travel requirements with you before departure, because these change over time. It also gives accommodation guidance and works with the hospital’s international patient team, which coordinates airport transfer and interpreter support during hospital visits in Türkiye.

06What happens after I return to Bishkek?

Follow-up after returning home is arranged through the office and the treating physician. You can contact the Bishkek office by telephone or e-mail with questions about your reports, medication instructions or further appointments, and the office passes them to the physician who treated you in Türkiye.