Prishtina, Kosovo

The Acıbadem Health Point office in Prishtina, Kosovo is the representative office of the Acıbadem healthcare group in the country. It is the first point of contact for people living in Kosovo who are considering treatment in Türkiye and who want to understand the process before they travel. The office answers questions, collects medical records for a doctor’s opinion, passes on the treatment plan and cost estimate prepared in Türkiye, and organises the trip to an Acıbadem hospital. First consultations and second opinions are free and carry no obligation.

Acıbadem Health Point is the international patient service of the Acıbadem healthcare group, Türkiye, which operates 45+ hospitals and clinics and receives patients from 90+ countries. The Prishtina office works together with the hospital teams in Türkiye, so an enquiry from Kosovo is handled as one continuous process rather than a series of separate steps.

If symptoms are urgent, contact local emergency services in Kosovo. The office is a planning and coordination service and does not handle emergencies.

What the Prishtina office helps with

• Medical records and second opinion: the office collects your reports, imaging and test results and forwards them to the relevant physician in Türkiye for review. The first opinion is free.
• Treatment plan and cost estimate: after the treating physician has reviewed the records, the office shares the proposed treatment plan and the written cost estimate with you.
• Appointment scheduling: the office arranges the appointment date at the chosen Acıbadem hospital and keeps you informed if the schedule changes.
• Travel and accommodation guidance: the office explains the practical steps of the journey and passes on accommodation guidance provided by the hospital’s international patient team.
• Airport transfer and interpreter support: these are coordinated through the hospital’s international patient team for the days of your hospital visits.
• Visa and travel requirements: requirements change, so the office confirms the current rules with you before departure.
• Follow-up after returning home: once you are back in Kosovo, follow-up is arranged through the office and the treating physician.

How do patients from Kosovo plan treatment in Türkiye?

1. Contact the office in Prishtina by telephone or e-mail, or visit the address below, and describe the medical situation in your own words.
2. Send the medical records you already have: diagnosis reports, laboratory results, imaging such as MRI or CT scans, pathology reports and a list of current medication.
3. Receive the physician’s opinion. A physician at an Acıbadem hospital in Türkiye reviews the file and prepares a treatment plan, which the office explains to you together with a cost estimate. There is no charge for this first review and no obligation to continue.
4. Decide with the physician. Treatment decisions are made with the treating physician after the records have been reviewed, and you may ask further questions through the office before you commit to anything.
5. Plan the journey. The office confirms the appointment date, checks the current visa and travel requirements with you, and passes on accommodation guidance; airport transfer and interpreter support are coordinated by the hospital’s international patient team.
6. Return home and stay in contact. Follow-up after your return to Kosovo is arranged through the office and the treating physician.

Hospitals and specialties patients from Kosovo ask about

Patients contacting the Prishtina office are most often directed to Acıbadem hospitals in İstanbul, although other cities are also available depending on the treatment plan. Among them are three JCI-accredited hospitals:

• Acibadem Altunizade Hospital — İstanbul, JCI-accredited
• Acibadem Atakent Hospital — İstanbul, JCI-accredited
• Acibadem Maslak Hospital — İstanbul, JCI-accredited
• Acibadem Ankara Hospital — Ankara
• Acibadem Bursa Hospital — Bursa

The consultation form used by the office covers the following fields: Oncology, Cardiology, Organ Transplantation, Robotic Surgery, Orthopaedics, Neurosurgery, Plastic Surgery and Check-Up. The office can also pass on enquiries that do not fit neatly into one of these headings, so that the file reaches the appropriate physician for review.

Which hospital and which department are suggested depends entirely on the physician’s assessment of your records. The office does not decide the treatment and cannot say in advance what a physician will recommend.

Travel, language and practical support

Once a treatment date is agreed, the office in Prishtina confirms the current visa and travel requirements before departure, because these can change. Nothing is assumed on your behalf; the requirements that apply to your journey are checked at the time of planning.

The hospital’s international patient team in Türkiye coordinates airport transfer, interpreter support during hospital visits and accommodation guidance. Acıbadem Health Point provides 24/7 multilingual coordination, so questions that arise during your stay can be raised at any hour through the hospital team or through the office.

Family members who travel with you are included in the practical arrangements, and the office remains the contact point in Kosovo throughout the process, including after you return.

Contact the Prishtina office

Address: Rruga “İbrahim Lutfiu” 2C, Pristina 10000, Kosovo.

Phone: +383 38 234 004 / +383 49 563 400

E-mail: kosovo@acibadem.com

You may write in advance with a short summary of the medical situation and attach the reports you already have, or telephone the office first and send the documents afterwards.

Frequently asked questions