Shymkent, Kazakhstan

The Acıbadem Health Point office in Shymkent, Kazakhstan is the local representative office of Acıbadem, the healthcare group in Türkiye, and of its international patient service. It serves people living in Kazakhstan who are considering treatment in Türkiye and would like to understand their options before making any decision. First consultations and second opinions arranged through the office are free and carry no obligation.

The office works as a point of contact close to home. It answers questions, collects medical records for a doctor’s opinion, passes them to a physician in Türkiye, shares the treatment plan and cost estimate that comes back, and helps organise the journey. If symptoms are urgent, contact local emergency services in Kazakhstan first.

What the Shymkent office helps with

• Medical records and second opinion: the office collects reports, imaging and test results and sends them to the relevant physician in Türkiye for review. Second opinions are free.
• Treatment plan and cost estimate: after the treating physician reviews the records, the office shares the proposed treatment plan and the cost estimate prepared for that plan.
• Appointment scheduling: once a patient decides to proceed, the office arranges the appointment date with the hospital and the doctor.
• Travel and accommodation guidance: the office explains what to prepare for the trip and passes accommodation guidance from the hospital’s international patient team.
• Airport transfer and interpreter coordination: arranged through the hospital’s international patient team in Türkiye, which provides interpreter support during hospital visits.
• Follow-up after returning home: follow-up questions and control reports are handled through the office together with the treating physician.

How do patients from Kazakhstan plan treatment in Türkiye?

1. First contact. The patient or a family member contacts the Shymkent office by phone or e-mail and describes the medical situation and the questions they have.
2. Sending records. The office lists the documents needed — such as reports, imaging and laboratory results — and collects them for review.
3. Doctor’s review. A treating physician at an Acıbadem hospital in Türkiye reviews the file and prepares an opinion. Treatment decisions are made together with that physician after the records have been reviewed, not before.
4. Plan and estimate. The office shares the treatment plan and the cost estimate, and answers questions about what each step involves. There is no obligation to continue.
5. Appointment and travel. If the patient decides to go ahead, the office books the appointment, confirms current visa and travel requirements before departure, and coordinates airport transfer, interpreter support and accommodation guidance with the hospital’s international patient team.
6. Return and follow-up. After the patient returns to Kazakhstan, follow-up is arranged through the office and the treating physician.

Hospitals and specialties patients from Kazakhstan ask about

Acıbadem operates more than 45 hospitals and clinics and treats patients from over 90 countries. Some of its hospitals are JCI-accredited, and the office can explain which facility matches a particular treatment plan.

• Acibadem Altunizade Hospital, İstanbul — JCI-accredited.
• Acibadem Atakent Hospital, İstanbul — JCI-accredited.
• Acibadem Maslak Hospital, İstanbul — JCI-accredited.
• Acibadem Ankara Hospital, Ankara.
• Acibadem Adana Orthopedia Hospital, Adana.

The consultation form covers the following fields: Oncology, Cardiology, Organ Transplantation, Robotic Surgery, Orthopaedics, Neurosurgery, Plastic Surgery and Check-Up. Patients in Kazakhstan can ask the Shymkent office about any of these areas; which hospital and which department are suitable is decided by the reviewing physician on the basis of the medical records, and the office then explains the plan in detail.

Travel, language and practical support

Travel arrangements are organised step by step rather than left to the patient alone. Visa and travel requirements change, so the office confirms the current requirements before departure and tells the patient which documents to prepare.

In Türkiye, the hospital’s international patient team coordinates airport transfer, interpreter support during hospital visits and accommodation guidance. Acıbadem provides 24/7 multilingual coordination, and the Shymkent office works together with this multilingual patient team so that questions can be answered at any stage of the stay.

Companions are a normal part of the process, and the office can include a family member in the correspondence when the patient asks for it.

Contact the Shymkent office

Address: Respublika Avenue 10, Shymkent, Kazakhstan.

Phone: +7 701 550 5944

E-mail: kazakhistan@acibadem.com.tr

Enquiries can be made by phone or e-mail, and medical records may be sent by e-mail for the doctor’s review. There is no charge for the first consultation or for a second opinion.

Frequently asked questions