Düsseldorf, Germany

The Acıbadem Düsseldorf office is the representative office of Acıbadem Health Point in Düsseldorf, Germany, for people who are considering treatment in Türkiye. Acıbadem Health Point is the international patient service of the Acıbadem healthcare group in Türkiye, and this office is the first point of contact for patients and families living in Germany. The office answers questions, collects medical records so that a physician in Türkiye can review them, shares the resulting treatment plan and cost estimate, and organises the practical side of the journey. First consultations and second opinions are free and carry no obligation.

If you have urgent or worsening symptoms, contact your local emergency services in Germany first. The office is a planning and coordination service, not an emergency service.

What the Düsseldorf office helps with

The office works as a single contact point between the patient in Germany and the hospital team in Türkiye, so that documents, questions and appointment details do not have to be chased in several places.

• Medical records and second opinion: collecting reports, imaging and test results, and forwarding them to the relevant physician in Türkiye for a written opinion.
• Treatment plan and cost estimate: after the physician reviews the records, the office passes on the proposed plan and the cost estimate prepared for it.
• Appointment scheduling: arranging consultation and admission dates at the hospital that matches the plan.
• Travel and accommodation guidance: practical information for the stay, including accommodation guidance provided through the hospital’s international patient team.
• Airport transfer and interpreter support: coordinated with the hospital’s international patient team for hospital visits.
• Follow-up after return: arranged through the office together with the treating physician once the patient is back home.

Treatment decisions are always made with the treating physician after the records have been reviewed. The office does not give medical advice and does not decide on a therapy.

How do patients from Germany plan treatment in Türkiye?

1. First contact. Write or call the Düsseldorf office with a short description of the medical situation and the question you would like answered.
2. Sending records. Share existing reports, discharge letters, laboratory results and imaging. The office explains which documents are useful for the specialty concerned.
3. Physician review. The treating physician in Türkiye reviews the file and prepares an opinion, a proposed treatment plan and a cost estimate. This step is free and carries no obligation.
4. Deciding and scheduling. If you decide to go ahead, the office arranges appointment dates and confirms what should be brought along.
5. Travel and stay. Airport transfer, interpreter support during hospital visits and accommodation guidance are coordinated through the hospital’s international patient team; the office confirms current visa and travel requirements before departure.
6. Follow-up. After you return to Germany, follow-up questions and control appointments are arranged through the office and the treating physician.

Hospitals and specialties patients from Germany ask about

The Acıbadem healthcare group operates more than 45 hospitals and clinics and receives patients from more than 90 countries. Several of its hospitals are JCI-accredited, and the office explains which location fits the plan proposed by the physician.

• Acibadem Altunizade Hospital, İstanbul — JCI-accredited.
• Acibadem Atakent Hospital, İstanbul — JCI-accredited.
• Acibadem Maslak Hospital, İstanbul — JCI-accredited.
• Acibadem Ankara Hospital, Ankara.
• Acibadem Bursa Hospital, Bursa.

The specialties most often asked about through the consultation form are oncology, cardiology, organ transplantation, robotic surgery, orthopaedics, neurosurgery, plastic surgery and check-up. The office can describe what is available in each of these fields and which hospital offers the programme, but the suitability of any procedure for an individual patient is assessed only by the physician after the records are reviewed.

Travel, language and practical support

Practical support is organised together with the hospital’s international patient team in Türkiye, which provides 24/7 multilingual coordination. Airport transfer, interpreter support during hospital visits and accommodation guidance are arranged through that team, so that the patient and any accompanying relatives know who to contact at each stage.

Visa and travel requirements change over time. For that reason the office confirms the current requirements before departure rather than relying on general information, and it lets patients know what needs to be prepared in advance.

Between the first enquiry and the return home, the Düsseldorf office remains the contact point in Germany, while the clinical answers come from the treating physician in Türkiye.

Contact the Düsseldorf office

Address: Oststraße 156, 40210 Düsseldorf, Germany.

Phone: +49 157 365 635 04 / +49 211 355 896 00

E-mail: dusseldorf@acibadem.com

You can contact the office to ask a question, to request a free second opinion, or to find out which documents are needed before a physician can review your file.

Frequently asked questions