Berlin, Germany

The Acıbadem Berlin office is the representative office in Germany of Acıbadem Health Point, the international patient service of the Acıbadem healthcare group in Türkiye. It serves people living in Berlin and elsewhere in Germany who are considering treatment in Türkiye and who want their questions answered before they decide anything. The office answers enquiries, collects medical records so that a physician in Türkiye can give an opinion, returns a treatment plan with a cost estimate, and organises the practical side of the journey. First consultations and second opinions are free and carry no obligation.

What the Berlin office helps with

The office is the point of contact between a patient in Germany and the hospital team in Türkiye. Its work covers the whole path, from the first question to the period after the return home.

• Medical records and second opinion: the office explains which reports, images and test results are needed, gathers them and sends the file to the relevant department, where a physician reviews it without charge.
• Treatment plan and cost estimate: after the treating physician has reviewed the records, the office passes on the proposed plan and a written cost estimate, so the decision can be taken calmly at home.
• Appointment scheduling: when a patient decides to proceed, the office arranges consultation and admission dates with the chosen hospital.
• Travel and accommodation guidance: the office advises on the journey and on accommodation options near the hospital, and confirms current visa and travel requirements before departure.
• Airport transfer and interpreter support: these are coordinated through the hospital’s international patient team, together with accommodation guidance during the stay.
• Follow-up after returning to Germany: questions, reports and new results can be sent to the office, which keeps the contact with the treating physician open.

How do patients from Germany plan treatment in Türkiye?

The sequence below is the usual one. Nothing is booked until the patient has seen the physician’s opinion and the cost estimate and has decided to go ahead.

1. First contact. Write or call the Berlin office and describe the medical situation and the question you would like answered.
2. Records. Send the documents the office asks for. Older reports and imaging are often useful, so keep copies of what you already have.
3. Physician review. A treating physician in Türkiye reviews the file and prepares a plan; the office then sends you that plan together with a cost estimate.
4. Decision and appointment. If you wish to continue, the office books the appointment or admission date and tells you what to bring.
5. Travel and arrival. The office confirms current visa and travel requirements before departure; the hospital’s international patient team coordinates airport transfer and interpreter support during hospital visits.
6. Follow-up. After you return to Germany, follow-up is arranged through the office and the treating physician.

Treatment decisions themselves are made with the treating physician after your records have been reviewed, and only in a consultation. If you have urgent or worsening symptoms, contact your local emergency services rather than waiting for a reply from the office.

Hospitals and specialties patients from Germany ask about

Acıbadem operates more than 45 hospitals and clinics and receives patients from more than 90 countries. Enquiries from Germany most often concern the İstanbul hospitals, although the department involved and the physician’s review determine where care is proposed.

• Acibadem Altunizade Hospital, İstanbul — JCI-accredited.
• Acibadem Atakent Hospital, İstanbul — JCI-accredited.
• Acibadem Maslak Hospital, İstanbul — JCI-accredited.
• Acibadem Ankara Hospital, Ankara.
• Acibadem Bursa Hospital, Bursa.

The consultation form covers the following fields: oncology, cardiology, organ transplantation, robotic surgery, orthopaedics, neurosurgery, plastic surgery and check-up. The office can pass a question to any of these departments; what is offered in an individual case depends entirely on the physician’s assessment of the submitted records.

Travel, language and practical support

Visa and travel requirements change, so the Berlin office confirms the current requirements for your journey before departure and tells you which documents to prepare. This is done for each trip separately rather than assumed from an earlier journey.

On the Türkiye side, the hospital’s international patient team coordinates airport transfer, interpreter support during hospital visits and accommodation guidance. The office also works with the group’s 24/7 multilingual coordination team, so questions that arise outside normal working hours can be passed on.

Companions are common on these journeys, and the office can take their accommodation into account when it prepares the travel and accommodation guidance for your stay.

Contact the Berlin office

You can reach the office at the following address and numbers. Enquiries can be sent with or without medical documents attached.

• Address: Potsdamer Straße 141, 10783 Berlin, Germany.
• Phone: +49 157 833 433 07 / +49 30 224 888 00
• E-mail: berlin@acibadem.com

Frequently asked questions