Zagreb, Croatia

The Acıbadem Health Point office in Zagreb, Croatia is the representative office of Acıbadem, the healthcare group whose international patient service arranges treatment in Türkiye. It is the first point of contact for people living in Croatia who are considering care at an Acıbadem hospital, and for relatives who are asking on someone else’s behalf. First consultations and second opinions are free and carry no obligation.

The office answers questions by telephone, by e-mail or in person in Zagreb, collects medical records so that a physician in Türkiye can review them, passes on the resulting treatment plan and cost estimate, and helps organise the journey. Treatment decisions are made together with the treating physician after your records have been reviewed.

If you have urgent or severe symptoms, contact your local emergency services first; the office is not an emergency service.

What the Zagreb office helps with

• Collecting medical records — reports, imaging and laboratory results are gathered through the office and forwarded to Türkiye for review.
• A free second opinion — a physician at an Acıbadem hospital reviews the file, at no cost and with no obligation to proceed.
• Treatment plan and cost estimate — once the records have been reviewed, the treating physician issues a plan and an estimate, which the office explains to you.
• Appointment scheduling — the office arranges dates with the hospital and the relevant department in Türkiye.
• Travel and accommodation guidance — practical planning for the trip, including where to stay during outpatient visits.
• Airport transfer and interpreter coordination — organised through the hospital’s international patient team for your hospital visits.
• Follow-up after your return to Croatia, arranged through the office together with the treating physician.

How do patients from Croatia plan treatment in Türkiye?

1. Contact the Zagreb office by telephone, e-mail or at its address in Zagreb, and describe the medical situation and the question you would like answered.
2. Send your medical records — the office lists what is needed, such as recent reports, imaging and test results, and collects them from you.
3. Receive a physician’s opinion — a doctor at an Acıbadem hospital in Türkiye reviews the file and prepares a treatment plan. This first review is free.
4. Review the cost estimate — the estimate is issued with the plan and shared through the office, so you can consider it before making any commitment.
5. Confirm dates and travel — if you decide to proceed, the office schedules the appointment and confirms current visa and travel requirements with you before departure.
6. Travel, treatment and follow-up — the hospital’s international patient team receives you in Türkiye, and after you return home follow-up is arranged through the office and the treating physician.

Hospitals and specialties patients from Croatia ask about

Acıbadem operates more than 45 hospitals and clinics and receives patients from over 90 countries. Several of its hospitals are accredited by Joint Commission International.

• Acibadem Altunizade Hospital, İstanbul — JCI-accredited
• Acibadem Atakent Hospital, İstanbul — JCI-accredited
• Acibadem Maslak Hospital, İstanbul — JCI-accredited
• Acibadem Ankara Hospital, Ankara
• Acibadem Bursa Hospital, Bursa

The consultation handled by the Zagreb office covers these fields:

• Oncology
• Cardiology
• Organ Transplantation
• Robotic Surgery
• Orthopaedics
• Neurosurgery
• Plastic Surgery
• Check-Up

Which hospital and which department are suitable depends on the physician’s review of your records, not on the enquiry alone. The office will tell you where the reviewing doctor is based once the opinion is ready.

Travel, language and practical support

Coordination for international patients runs 24/7 and is multilingual. The Zagreb office works together with the multilingual patient team in Türkiye, so that questions raised in Croatia and arrangements made at the hospital stay connected throughout.

The hospital’s international patient team coordinates airport transfer, interpreter support during hospital visits and accommodation guidance. Visa and travel requirements change, so the office confirms the current requirements with you before departure rather than relying on earlier information.

After you return to Croatia, the office keeps in contact with you and with the treating physician so that follow-up questions and further appointments can be handled without starting again from the beginning.

Contact the Zagreb office

Address: Lovinčićeva ulica 3d, 10000 Zagreb, Croatia.

Telephone: +385 1 4242 430

E-mail: zagreb@acibadem.com

You are welcome to write first with a short summary of the medical situation; the office will tell you which documents to send next.

Frequently asked questions