Sofia, Bulgaria

The Acıbadem Health Point office in Sofia, Bulgaria is the representative office of Acıbadem Health Point, the international patient service of the Acıbadem healthcare group in Türkiye. It serves people living in Bulgaria who are considering treatment in Türkiye and want clear information before they decide anything. The office answers questions, collects medical records so that a physician can review them, passes on the treatment plan and cost estimate, and organises the journey to a hospital in Türkiye. First consultations and second opinions are free and carry no obligation.

Treatment decisions are made together with the treating physician after the medical records have been reviewed. The office does not give medical advice and does not decide on your behalf. If you have urgent symptoms, contact your local emergency services in Bulgaria first.

What the Sofia office helps with

The office is the first point of contact for enquiries from Bulgaria and stays in touch through every stage of the process.

• Collecting medical records — the office gathers reports, imaging and test results and forwards them for a physician’s opinion, including a free second opinion.
• Treatment plan and cost estimate — after the treating physician in Türkiye reviews the records, the office shares the proposed plan and the written cost estimate with you.
• Appointment scheduling — the office arranges the hospital appointment and the sequence of consultations and tests.
• Travel and accommodation guidance — the hospital’s international patient team provides accommodation guidance, which the office relays and coordinates with you.
• Airport transfer and interpreter support — both are coordinated through the hospital’s international patient team for your hospital visits.
• Practical questions before departure — the office confirms current visa and travel requirements before you set off.
• Follow-up after you return home — arranged through the office together with the treating physician.

How do patients from Bulgaria plan treatment in Türkiye?

1. Contact the office. Write or call the Sofia office and describe your situation and the specialty you are asking about. There is no charge for this first conversation.
2. Send your medical records. The office explains which reports, images and test results are useful and collects them from you.
3. Receive the physician’s opinion. The treating physician in Türkiye reviews the records and prepares a treatment plan, which is issued together with a cost estimate.
4. Decide and book. If you choose to go ahead, the office schedules the hospital appointment and confirms current visa and travel requirements with you.
5. Travel and be treated. The hospital’s international patient team coordinates airport transfer, interpreter support during hospital visits and accommodation guidance.
6. Follow up from home. After you return to Bulgaria, follow-up is arranged through the office and the treating physician.

Hospitals and specialties patients from Bulgaria ask about

The group operates more than 45 hospitals and clinics and receives patients from more than 90 countries, with 24/7 multilingual coordination. Enquiries from Bulgaria most often concern the hospitals in İstanbul.

• Acibadem Altunizade Hospital, İstanbul — JCI-accredited.
• Acibadem Atakent Hospital, İstanbul — JCI-accredited.
• Acibadem Maslak Hospital, İstanbul — JCI-accredited.
• Acibadem Ankara Hospital, Ankara.
• Acibadem Bursa Hospital, Bursa.

The group’s hospital list also includes Acibadem City Clinic Tokuda Hospital, Acibadem City Clinic Mladost Hospital and Acibadem City Clinic Ortopedia Hospital in Sofia, and Acibadem City Clinic Medical Center Varna in Varna.

The consultation form covers these fields: Oncology, Cardiology, Organ Transplantation, Robotic Surgery, Orthopaedics, Neurosurgery, Plastic Surgery and Check-Up. Which hospital and which specialty suit your case is determined by the treating physician once your records have been read; the office can tell you what is available, not what the outcome of any treatment will be.

Travel, language and practical support

Visa rules and travel requirements change, so the office confirms the current requirements with you before departure rather than relying on older information. Ask about this early, because it affects the date of your appointment.

Language support is handled by the hospital’s international patient team, which coordinates interpreter support during hospital visits. The office in Sofia works alongside the multilingual patient coordination in Türkiye, which is available 24/7.

Airport transfer is coordinated by the same hospital team, and accommodation guidance is provided so that you know your options near the hospital before you book. If you are travelling with a companion, mention this when you first contact the office so that it can be taken into account.

Contact the Sofia office

Address: Patriarch Evtimiy 55, 1463 Sofia, Bulgaria.

Phone: +359 2 851 12 28 / +359 885 99 77 79

E-mail: bulgaria@acibadem.com

You may contact the office with only a question, without sending records. If you later decide to send documents, the office will tell you what is needed.

Frequently asked questions