Plovdiv, Bulgaria

The Acıbadem Health Point office in Plovdiv, Bulgaria is the representative office in Bulgaria of the Acıbadem healthcare group in Türkiye. It serves people living in Bulgaria who are considering treatment in Türkiye and who want clear information before they decide anything. The office answers questions, collects medical records so that a doctor in Türkiye can give an opinion, passes on the treatment plan and cost estimate, and organises the journey to an Acıbadem hospital. First consultations and second opinions are free and carry no obligation.

Acıbadem Health Point is the international patient service of the group, which operates 45+ hospitals and clinics, including JCI-accredited hospitals, and receives patients from 90+ countries with 24/7 multilingual coordination. For patients in Bulgaria, the Plovdiv office is the local point of contact within that structure: one address, one telephone number and one e-mail address for the whole process.

What the Plovdiv office helps with

The office works step by step, at the pace of the patient and the family. Nothing is booked before the medical picture is clear.

• Medical records and a second opinion: the office collects reports, imaging and test results and sends them to Türkiye, where a physician reviews them; the second opinion is free.
• Treatment plan and cost estimate: after the review, the treating physician gives a treatment plan and a cost estimate, which the office explains to the patient.
• Appointment scheduling: once the patient decides to proceed, the office arranges the appointment date at the chosen hospital.
• Travel and accommodation guidance: guidance on the trip and on places to stay is provided together with the hospital’s international patient team.
• Airport transfer and interpreter coordination: the hospital’s international patient team coordinates the airport transfer and interpreter support during hospital visits.
• Visa and travel requirements: the office confirms the current requirements before departure.
• Follow-up after returning home: follow-up is arranged through the office and the treating physician.

How do patients from Bulgaria plan treatment in Türkiye?

1. First contact. The patient or a relative contacts the Plovdiv office by telephone or e-mail, or comes to the office, and describes the situation and the question.
2. Sending the records. The office lists which documents are useful — discharge reports, imaging, pathology and laboratory results — and forwards them to Türkiye.
3. Physician review. A physician in Türkiye reviews the file and prepares a treatment plan together with a cost estimate. This first opinion is free and carries no obligation to continue.
4. Decision and appointment. If the patient decides to go ahead, the office schedules the appointment, confirms the current visa and travel requirements and gives travel and accommodation guidance.
5. Arrival in Türkiye. The hospital’s international patient team coordinates the airport transfer and interpreter support during hospital visits, so the patient is accompanied from arrival onwards.
6. Return home and follow-up. After the return to Bulgaria, follow-up is arranged through the office and the treating physician.

Treatment decisions are always made together with the treating physician after the records have been reviewed; the office coordinates the process and does not give medical advice.

Hospitals and specialties patients from Bulgaria ask about

Patients contacting the Plovdiv office are most often directed to hospitals in İstanbul, and to other cities where the group is present. Among them are Acibadem Altunizade Hospital in İstanbul, Acibadem Atakent Hospital in İstanbul and Acibadem Maslak Hospital in İstanbul, all three JCI-accredited, as well as Acibadem Ankara Hospital in Ankara. The group is also present in Bulgaria itself, for example with Acibadem City Clinic Tokuda Hospital in Sofia.

The consultation form covers the following specialties, and the office can pass a file to any of them:

• Oncology
• Cardiology
• Organ Transplantation
• Robotic Surgery
• Orthopaedics
• Neurosurgery
• Plastic Surgery
• Check-Up

Which hospital and which department suit a particular file is decided by the reviewing physician, based on the records and the specialty involved.

Travel, language and practical support

The practical side of the trip is handled together with the hospital in Türkiye. The hospital’s international patient team coordinates the airport transfer, interpreter support during hospital visits and accommodation guidance, while the Plovdiv office stays in contact with the patient in Bulgaria. Coordination within Acıbadem Health Point is multilingual and available 24/7.

Visa and travel requirements can change, so the office confirms the current requirements before departure rather than relying on earlier information. Patients are asked to keep their documents and records together, as the same file is used for the physician’s review, the appointment and any follow-up.

For sudden or urgent symptoms, please contact local emergency services in Bulgaria first; the office coordinates planned care and is not an emergency service.

Contact the Plovdiv office

Address: Bul. Tsar Boris III Obedinitel 145, 4000 Plovdiv, Bulgaria.

Telephone: +359 32 207 666

E-mail: nayen.halil@acibadem.com

Enquiries can be made by telephone, by e-mail with the medical records attached, or in person at the address above. There is no charge for the first consultation and no obligation to continue after the second opinion.

Frequently asked questions