Burgas, Bulgaria

The Acıbadem Health Point office in Burgas, Bulgaria is the representative office of Acıbadem, the international patient service of the Acıbadem healthcare group in Türkiye. It is for people living in Burgas and elsewhere in Bulgaria who are considering treatment in Türkiye and want to understand what is possible before they decide anything. The office answers questions, collects medical records for a doctor’s opinion, passes on the treatment plan and cost estimate prepared in Türkiye, and organises the practical side of the trip. First consultations and second opinions are free and carry no obligation.

Nothing is decided at the office itself. The office is the point of contact close to home; the medical review is done by the treating physician at the hospital in Türkiye, and any treatment decision is made together with that physician after the records have been read.

If you have urgent or worsening symptoms, contact your local emergency services in Bulgaria first. Cross-border planning takes time and is not a substitute for emergency care.

What the Burgas office helps with

• Collecting your medical records — reports, imaging, laboratory results and discharge summaries are gathered and sent to the relevant department in Türkiye for a doctor’s opinion.
• A free second opinion — the physician in Türkiye reviews the file and responds; there is no obligation to continue.
• Treatment plan and cost estimate — once the records have been reviewed, the office shares the proposed plan and the written cost estimate prepared by the hospital.
• Appointment scheduling — the office arranges dates with the department and the hospital so that consultations and admission fit your travel plan.
• Travel and accommodation guidance — practical information about travelling from Bulgaria and about staying near the hospital during treatment.
• Airport transfer and interpreter coordination — arranged through the hospital’s international patient team in Türkiye, together with accommodation guidance.
• Follow-up after you return home — questions after discharge are passed between you, the office and the treating physician.

How do patients from Bulgaria plan treatment in Türkiye?

1. First contact. You write or call the Burgas office and describe the diagnosis or the problem you want reviewed. This first conversation is free.
2. Records are collected. The office lists the documents needed — reports, scans, laboratory results — and forwards them to the appropriate department in Türkiye.
3. A physician reviews the file. The treating physician in Türkiye reads the records and prepares an opinion, a treatment plan and a cost estimate.
4. You decide. The office explains the plan and the estimate, answers follow-up questions and, if you wish to proceed, books the appointment.
5. Travel is organised. The office confirms current visa and travel requirements before departure, and the hospital’s international patient team coordinates airport transfer, interpreter support during hospital visits and accommodation guidance.
6. Follow-up. After you return to Bulgaria, further questions and check-ups are arranged through the office and the treating physician.

Acıbadem hospitals and specialties patients from Bulgaria ask about

The Acıbadem group operates more than 45 hospitals and clinics and receives patients from more than 90 countries. Depending on the specialty and the plan prepared for you, the office in Burgas most often works with the following hospitals.

• Acibadem Altunizade Hospital, İstanbul — JCI-accredited.
• Acibadem Atakent Hospital, İstanbul — JCI-accredited.
• Acibadem Maslak Hospital, İstanbul — JCI-accredited.
• Acibadem Ankara Hospital, Ankara.
• Acibadem Bursa Hospital, Bursa.

The specialties covered by the consultation form are Oncology, Cardiology, Organ Transplantation, Robotic Surgery, Orthopaedics, Neurosurgery, Plastic Surgery and Check-Up. The office can tell you which of these departments is relevant to your file and which hospital the physician proposes; what the treatment itself involves is explained by that physician after the records are reviewed.

Travel, language and practical support

Visa and travel requirements change, so the office confirms the current requirements before departure rather than relying on general information. Ask about this early, because document timing can affect the appointment date.

Once you arrive, the hospital’s international patient team coordinates airport transfer, interpreter support during hospital visits and accommodation guidance. The Burgas office stays in contact with that team, and Acıbadem Health Point provides 24/7 multilingual coordination, so questions can be raised outside ordinary appointment times.

Companions are a normal part of these trips. When you contact the office, say how many people will travel with you, so that accommodation guidance and transfer arrangements can take them into account.

Contact the Burgas office

Address: Ulitsa Tsar Simeon I, 12, Burgas, Bulgaria.

Phone: +359 877 9 59040

E-mail: acibadem.burgas@gmail.com

When you write, it helps to include your diagnosis or main complaint, the specialty you are asking about, and any reports or images you already have. That allows the office to start collecting the file straight away.

Frequently asked questions