Tuzla, Bosnia and Herzegovina

The Acıbadem office in Tuzla, Bosnia and Herzegovina is the local contact point of Acıbadem Health Point, the international patient service of the Acıbadem healthcare group in Türkiye. It serves people living in Bosnia and Herzegovina who are considering treatment in Türkiye and would like to speak with someone nearby before making any decision. The office answers questions, collects medical records for a doctor’s opinion, shares the treatment plan and cost estimate prepared in Türkiye, and helps organise the journey. First consultations and second opinions are free and carry no obligation.

Acıbadem operates 45+ hospitals and clinics and receives patients from 90+ countries, with 24/7 multilingual coordination. The Tuzla office is the step before all of that: a place to describe your situation, understand what information a physician would need, and decide calmly whether to go further.

What the Tuzla office helps with

• Collecting medical records — the office gathers your reports, imaging and test results and forwards them to the relevant physician in Türkiye for review.
• Free second opinion — the treating physician reviews the records and gives an opinion; first consultations and second opinions carry no obligation.
• Treatment plan and cost estimate — after the review, the office shares the physician’s proposed plan together with a written cost estimate.
• Appointment scheduling — the office arranges the date of your hospital appointment or admission in Türkiye and keeps you informed of any change.
• Travel and accommodation guidance — the office explains the practical arrangements and confirms current visa and travel requirements before departure.
• Airport transfer and interpreter coordination — arranged through the hospital’s international patient team in Türkiye, which also provides accommodation guidance.
• Follow-up after you return home — arranged through the office together with the treating physician.

How do patients from Bosnia and Herzegovina plan treatment in Türkiye?

1. Get in touch with the Tuzla office by phone or e-mail, or visit the address in Tuzla, and describe your medical situation and what you would like to ask.
2. Send your medical records. The office explains which reports, images and laboratory results are useful and collects them for review in Türkiye.
3. Receive the physician’s opinion. The treating physician in Türkiye reviews the records and prepares a treatment plan and a cost estimate, which the office shares with you.
4. Decide with the physician. If you wish to proceed, the office schedules the appointment or admission at the agreed hospital and confirms current visa and travel requirements.
5. Travel and treatment. The hospital’s international patient team coordinates airport transfer, interpreter support during hospital visits and accommodation guidance.
6. Follow-up at home. After you return to Bosnia and Herzegovina, follow-up is arranged through the office and the treating physician.

Any treatment decision is made with the treating physician after your records have been reviewed. The office does not give medical advice and cannot say in advance what a physician will recommend.

Hospitals and specialties patients from Bosnia and Herzegovina ask about

Enquiries received in Tuzla are directed to the hospital whose departments match the physician’s assessment of your records. Among the hospitals of the group are:

• Acibadem Altunizade Hospital, İstanbul — JCI-accredited
• Acibadem Maslak Hospital, İstanbul — JCI-accredited
• Acibadem Atakent Hospital, İstanbul — JCI-accredited
• Acibadem Ankara Hospital, Ankara
• Acibadem Adana Orthopedia Hospital, Adana

The consultation form covers the following areas: Oncology, Cardiology, Organ Transplantation, Robotic Surgery, Orthopaedics, Neurosurgery, Plastic Surgery and Check-Up. When you contact the office, you can name the area that concerns you, or simply describe your symptoms and diagnosis and let the physician’s review indicate which department should look at the file.

If you are experiencing urgent or severe symptoms, contact your local emergency services in Bosnia and Herzegovina rather than waiting for an international appointment.

Travel, language and practical support

Once a treatment plan has been agreed, the hospital’s international patient team in Türkiye coordinates airport transfer, interpreter support during hospital visits and accommodation guidance. Acıbadem provides 24/7 multilingual coordination for patients from 90+ countries, and the Tuzla office works together with that team throughout your stay.

Visa and travel requirements change over time. The office confirms the current requirements with you before departure, so that documents and dates are prepared in good time rather than at the last moment.

Costs are never estimated informally. A cost estimate is issued only after the treating physician has reviewed your medical records and prepared a treatment plan, and the office then explains that estimate to you in full.

Contact the Tuzla office

Address: Maršala Tita 84/1, 75000 Tuzla, Bosnia and Herzegovina.

Phone: +387 35 481 275 / +387 65 00 22 44

E-mail: bosnia@acibadem.com

You may write with a short description of your condition and attach the reports you already have, or call first and send the documents afterwards. There is no charge for the first consultation and no obligation to continue.

Frequently asked questions