International Office

Gence, Azerbaijan

Acıbadem Health Point keeps a representative office in Gence, Azerbaijan for people who are considering treatment in Türkiye with Acıbadem. The office is the local first point of contact: it answers questions, collects medical records so that a physician in Türkiye can give an opinion, passes on the treatment plan and cost estimate, and organises the trip to the hospital. It serves people living in Gence and elsewhere in Azerbaijan, including relatives who make the first enquiry on someone else’s behalf. First consultations and second opinions are free and carry no obligation.

Acıbadem Health Point is the international patient service of the Acıbadem healthcare group in Türkiye. The group operates 45 or more hospitals and clinics, including JCI-accredited hospitals, receives patients from more than 90 countries and provides 24/7 multilingual coordination. Any decision about treatment is made with the treating physician after your records have been reviewed.

What the Gence office helps with

Collecting medical records — the office explains which reports, images and test results are needed and gathers them for review by a physician in Türkiye.
A free second opinion — the records are sent to the relevant department, and the physician’s written opinion is returned to you through the office.
Treatment plan and cost estimate — after the physician has reviewed the records, the office shares the proposed plan and the estimate prepared in Türkiye.
Appointment scheduling — the office arranges dates with the hospital and adjusts them if your travel plans change.
Travel and accommodation guidance — the office helps you plan the journey and confirms current visa and travel requirements before departure.
Airport transfer and interpreter support — coordinated through the hospital’s international patient team in Türkiye, together with accommodation guidance.
Follow-up after you return home — arranged through the office and the treating physician.

How do patients from Azerbaijan plan treatment in Türkiye?

First contact. You call, write or visit the Gence office and describe the diagnosis, the treatment received so far and the questions you have. This first consultation is free.
Sending records. The office tells you which documents are relevant — reports, imaging, laboratory and pathology results — and forwards them to the appropriate department in Türkiye.
Physician review. A physician in Türkiye reviews the file and prepares a written opinion, a proposed treatment plan and a cost estimate, which the office explains to you.
Deciding and booking. If you wish to continue, the office schedules the appointment, confirms current visa and travel requirements and helps you plan travel and accommodation.
Arrival and hospital stay. The hospital’s international patient team coordinates airport transfer, interpreter support during hospital visits and accommodation guidance; the treatment plan is confirmed with the treating physician after examination.
Return and follow-up. After you return to Azerbaijan, follow-up is arranged through the Gence office together with the treating physician.

Hospitals and specialties patients from Azerbaijan ask about

Enquiries handled by the office are directed to the hospital and department suited to the diagnosis. Frequently asked about are Acibadem Altunizade Hospital in İstanbul, Acibadem Atakent Hospital in İstanbul and Acibadem Maslak Hospital in İstanbul, which are JCI-accredited, along with Acibadem Ankara Hospital in Ankara and Acibadem Bursa Hospital in Bursa.

The consultation form covers the following fields, and the office can arrange a review in any of them:

Oncology
Cardiology
Organ Transplantation
Robotic Surgery
Orthopaedics
Neurosurgery
Plastic Surgery
Check-Up

Which hospital and which department are appropriate depends on the physician’s review of your records, not on the enquiry alone.

Travel, language and practical support

The Gence office plans the journey with you once an appointment date is set. Visa and travel requirements change, so the office confirms the current requirements before departure and tells you which documents to prepare.

In Türkiye, the hospital’s international patient team coordinates airport transfer, interpreter support during hospital visits and accommodation guidance. The office in Gence works with this team and with the group’s 24/7 multilingual coordination, so questions can be raised in Azerbaijan and answered by the hospital.

The office is not an emergency service. If symptoms are urgent, contact local emergency services in Azerbaijan first.

Contact the Gence office

Address: Memmed Xelefov str. 4, Mikrorayon, bina 15/26, Gence, Azerbaijan.

Phone: +994 22 255 07 06 / +994 50 754 69 64 / +994 51 232 36 62

E-mail: azerbaijan@acibadem.com

You may visit the office in person, call or write with your questions. There is no charge for the first consultation and no obligation to continue after you receive the physician’s opinion.

Frequently asked questions

01How do I contact the Acıbadem office in Gence?

The Gence office is at Memmed Xelefov str. 4, Mikrorayon, bina 15/26, Gence, Azerbaijan. You can call +994 22 255 07 06, +994 50 754 69 64 or +994 51 232 36 62, or write to azerbaijan@acibadem.com. Describe the diagnosis and your questions, and the office will explain which medical records are needed next.

02Is the first consultation at the Gence office free?

Yes. First consultations and second opinions arranged through the office are free and carry no obligation. The office collects your medical records and sends them to a physician in Türkiye, who reviews them and prepares a treatment plan with a cost estimate. You then read the plan and decide whether you wish to travel.

03What medical records do I need to send for a second opinion?

Send the documents that describe your current situation: diagnosis reports, imaging such as scans, laboratory results, pathology reports if you have them, and a summary of any treatment already received. The office will tell you whether anything further is required and will forward the complete file to the relevant department in Türkiye.

04How much does treatment in Turkey from Azerbaijan cost?

A cost estimate is prepared in Türkiye after a physician has reviewed your medical records, because the plan depends on the diagnosis and on the procedures involved. The Gence office shares that estimate with you and explains what it covers. Figures cannot be given before the records have been reviewed by the physician.

05Do I need a visa to travel from Azerbaijan for treatment?

Visa and travel requirements change, so the office confirms the current requirements with you before departure and tells you which documents to prepare. The office also helps with appointment dates and travel planning, while the hospital’s international patient team arranges airport transfer, interpreter support during hospital visits and accommodation guidance.

06What happens after I return to Azerbaijan?

Follow-up after your return is arranged through the Gence office together with the treating physician in Türkiye. You can contact the office with questions about test results, medication instructions or a further review, and it will pass them to the physician and relay the answer. Any change to treatment is decided by the treating physician.