International Office

Wien, Austria

The Acıbadem Health Point office in Wien, Austria is the representative office in Austria of the Acıbadem healthcare group of Türkiye, for people who are considering treatment in Türkiye. The office is a first point of contact for patients living in Austria and for their families: it answers questions, collects medical records so that a specialist in Türkiye can give an opinion, passes on the treatment plan and cost estimate that comes back, and helps organise the trip to the hospital. First consultations and second opinions arranged through the office are free and carry no obligation.

Acıbadem Health Point is the international patient service of the Acıbadem healthcare group. The group operates 45+ hospitals and clinics, receives patients from 90+ countries and provides 24/7 multilingual coordination. Every decision about whether and how to be treated is made by the patient together with the treating physician, after the medical records have been reviewed.

What the Wien office helps with

The office works step by step, in the order that suits the patient. Nothing is charged for the first contact, and there is no commitment to travel at any point.

Collecting medical records — reports, imaging, laboratory results and discharge letters are gathered by the office and sent to the relevant specialist in Türkiye for a free second opinion.
Treatment plan and cost estimate — after the treating physician reviews the records, the office shares the written plan and the estimate with the patient in Austria.
Appointment scheduling — once the patient decides to proceed, the office arranges the appointment date at the chosen hospital.
Travel and accommodation guidance — the office explains the practical arrangements for the stay and passes questions to the hospital’s international patient team.
Airport transfer and interpreter coordination — both are organised through the international patient team of the hospital in Türkiye.
Visa and travel requirements — the office confirms the current requirements before departure.
Follow-up after the return home — arranged through the office and the treating physician.

The office does not give medical advice by telephone or e-mail; it prepares the file so that a physician can review it. For urgent or rapidly worsening symptoms, contact local emergency services in Austria first.

How do patients from Austria plan treatment in Türkiye?

Contact the office in Wien by telephone or e-mail and describe the medical question. This first consultation is free.
Send the medical documents. The office lists what is needed — for example recent reports, imaging and laboratory results — and collects them.
Receive the doctor’s opinion. The treating physician in Türkiye reviews the records and prepares a treatment plan together with a cost estimate, which the office explains to the patient.
Decide and book. If the patient chooses to continue, the office schedules the hospital appointment and confirms the current visa and travel requirements before departure.
Travel and stay. The hospital’s international patient team coordinates airport transfer, interpreter support during hospital visits and accommodation guidance.
Return home and follow up. After the return to Austria, follow-up is arranged through the office and the treating physician.

Hospitals and specialties patients from Austria ask about

Patients contacting the Wien office are usually referred to one of the group’s hospitals in Türkiye. The specialist opinion determines which hospital and which department are appropriate for the individual case.

Acibadem Altunizade Hospital, İstanbul — JCI-accredited
Acibadem Atakent Hospital, İstanbul — JCI-accredited
Acibadem Maslak Hospital, İstanbul — JCI-accredited
Acibadem Ankara Hospital, Ankara
Acibadem Bursa Hospital, Bursa

The consultation form covers the following fields: Oncology, Cardiology, Organ Transplantation, Robotic Surgery, Orthopaedics, Neurosurgery, Plastic Surgery and Check-Up. The office can explain which of these departments exists at which hospital and which documents the specialist will need in order to answer.

Travel, language and practical support

Practical arrangements in Türkiye are handled by the hospital’s international patient team, which coordinates airport transfer, interpreter support during hospital visits and accommodation guidance. The Wien office stays in contact with that team throughout, so that questions asked in Austria are answered by the people organising the stay.

For language support, the office coordinates with the multilingual patient team in Türkiye, and the group provides 24/7 multilingual coordination for international patients.

Visa and travel requirements change over time. For that reason the office confirms the current requirements with the patient before departure, rather than relying on information from an earlier trip.

Contact the Wien office

Address: Zieglergasse 6, 1070 Wien, Austria.

Phone: +43 1 522 62 77 / +43 664 357 00 50

E-mail: wien@acibadem.com

Patients and family members are welcome to write with a short description of the medical situation; the office replies with the list of documents needed for a second opinion.

Frequently asked questions

01Is the first consultation at the Acıbadem office in Wien free?

Yes. First consultations and second opinions arranged through the Wien office are free and carry no obligation. The patient can read the treatment plan and the cost estimate and then decide whether to continue. There is no commitment to book an appointment or to travel at any stage of the process.

02What documents does the Wien office need for a second opinion?

The office asks for the existing medical file: doctors’ reports, imaging, laboratory results and discharge letters relating to the current condition. The office collects these documents and forwards them to the relevant specialist in Türkiye. If something essential is missing, the office says which document the physician still needs before reviewing the case.

03How do patients from Austria get treatment in Türkiye with Acıbadem?

They contact the office in Wien, send their medical records, and receive a treatment plan and a cost estimate from the treating physician in Türkiye. If they decide to proceed, the office schedules the hospital appointment, confirms current visa and travel requirements, and the hospital’s international patient team coordinates transfer, interpreter support and accommodation guidance.

04Is interpreter support available during hospital visits?

Yes. Interpreter support during hospital visits is coordinated by the international patient team of the hospital in Türkiye, together with the Wien office. The group also provides 24/7 multilingual coordination for international patients, so questions can be raised before, during and after the hospital stay.

05Do patients from Austria need a visa to travel for medical care?

Entry and travel requirements change, so the office does not rely on earlier information. Before departure, the Wien office confirms the current visa and travel requirements for the patient and, where relevant, for an accompanying family member, and explains which documents relating to the hospital appointment should be carried.

06What happens after the patient returns to Austria?

Follow-up after the return home is arranged through the Wien office together with the treating physician in Türkiye. The office passes on questions, helps with the exchange of reports and, if a further appointment or review is needed, coordinates the next steps with the hospital’s international patient team.